Kiss Jessa Angel Catangay
General Trias, Province Of Cavite,CAV
Summary
Dedicated Customer Service Representative with a proven track record at TaskUs, adept in problem-solving and critical thinking. Skilled in transforming customer challenges into solutions, enhancing satisfaction and loyalty. Demonstrates exceptional active listening and communication skills, ensuring effective resolution and a positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative- Seasonal Account
Ibex Global Solutions
Muntinlupa, Alabang
10.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
IQor Philippines
Dasmarinas, Province Of Cavite
06.2023 - 09.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
CSR and a Subject Matter Expert
LizarBear Tasking Inc. (TaskUs)
Imus, Province Of Cavite
07.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Helped new onboarded CSR to have an in-depth knowledge about the process and how to maximize the tools effectively.
Education
Bachelor of Secondary Education - Major in English
Cavite State University
Indang, Province Of Cavite, Philippines06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Licensed Professional Teacher
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative- Seasonal Account
Ibex Global Solutions
10.2023 - 12.2023
Customer Service Representative
IQor Philippines
06.2023 - 09.2023
CSR and a Subject Matter Expert
LizarBear Tasking Inc. (TaskUs)
07.2019 - 01.2023
Bachelor of Secondary Education - Major in English
Cavite State University