Dynamic customer service professional with a proven track record at Concentrix, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in delivering technical support and maintaining detailed records, ensuring a seamless user experience. Committed to fostering relationships and driving satisfaction in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
Bacolod City, Province Of Negros Occidental, Philippines
01.2021 - 03.2025
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Technical Support Representative
Panasiatic Solutions
Bacolod City, Province Of Negros Occidental, Philippines
05.2019 - 09.2021
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Used ticketing systems to manage and process support actions and requests.
Education
Vocational - Computer Programming
Asian Business College of E-Technology
Bacolod City, Province Of Negros Occidental, Philippines