Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kissa Danica Palermo

Silay, Province Of Negros Occidental,NEC

Summary

Dynamic customer service professional with a proven track record at Concentrix, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in delivering technical support and maintaining detailed records, ensuring a seamless user experience. Committed to fostering relationships and driving satisfaction in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2021 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Technical Support Representative

Panasiatic Solutions
05.2019 - 09.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.

Education

Vocational - Computer Programming

Asian Business College of E-Technology
Bacolod City, Province Of Negros Occidental, Philippines
04-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Product knowledge

Timeline

Customer Service Representative

Concentrix
01.2021 - 03.2025

Technical Support Representative

Panasiatic Solutions
05.2019 - 09.2021

Vocational - Computer Programming

Asian Business College of E-Technology

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Kissa Danica Palermo