Trisha Ramirez
Bacoor
Overview
5
5
years of professional experience
Work History
Spanish Accounts Receivable
Inifinit-O Philippines
09.2023 - 08.2024
- Provided service to healthcare clients.
- Provided customer service through email, inbound and outbound calls.
- Processing payments from patients and Cash posting.
- Telephone insurance carrier/patient to seek resolution on account.
- Handled explanation of statements and resolved disputes related to duplicate billings, unposted payments, and total charge of the visit.
- Providing denials from the insurance
Spanish Subject Matter Expert
Eperformax Philippines
09.2022 - 08.2023
- Managed a Delivery account.
- Providing ETA of the deliveries, double checking their orders and verifying the payment options.
- Provided customer service through chat, emails, inbound and outbound calls.
- Providing knowledge, resources and information to support agents as a Subject Matter Expert.
Spanish Billingual
MiraMed Philippines LLC
12.2021 - 09.2022
- Provided service to healthcare clients.
- Provided customer service through email, inbound and outbound calls.
- Transcribing documents from Spanish to English and vice versa.
- Handling Spanish email inquiries and translating email from other department.
Senior customer service representative
HCL Incorporated
01.2020 - 06.2021
- Handled Xerox Business Account.
- Provided customer service through email, inbound and outbound calls.
Education
Spanish -
Hola Amigos
Manila, Metro Manila, Philippines01-2021
Tertiary, Diploma in Tourism Management - Tourism
Montessori Professional College
2017
Secondary -
Imus Institute of Science and Technology
2015
Skills
- Data Entry
- Communication skills
- Multi-tasking
- Attention to Detail
- Teamwork
- Basic knowledge in Microsoft
Languages
Spanish
Upper Intermediate
B2
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Spanish Accounts Receivable
Inifinit-O Philippines
09.2023 - 08.2024
Spanish Subject Matter Expert
Eperformax Philippines
09.2022 - 08.2023
Spanish Billingual
MiraMed Philippines LLC
12.2021 - 09.2022
Senior customer service representative
HCL Incorporated
01.2020 - 06.2021
Tertiary, Diploma in Tourism Management - Tourism
Montessori Professional College
Secondary -
Imus Institute of Science and Technology
Spanish -
Hola Amigos