Overview
Work History
Education
Skills
Languages
Timeline
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Trisha Ramirez

Trisha Ramirez

Bacoor

Overview

5
5
years of professional experience

Work History

Spanish Accounts Receivable

Inifinit-O Philippines
09.2023 - 08.2024
  • Provided service to healthcare clients.
  • Provided customer service through email, inbound and outbound calls.
  • Processing payments from patients and Cash posting.
  • Telephone insurance carrier/patient to seek resolution on account.
  • Handled explanation of statements and resolved disputes related to duplicate billings, unposted payments, and total charge of the visit.
  • Providing denials from the insurance

Spanish Subject Matter Expert

Eperformax Philippines
09.2022 - 08.2023
  • Managed a Delivery account.
  • Providing ETA of the deliveries, double checking their orders and verifying the payment options.
  • Provided customer service through chat, emails, inbound and outbound calls.
  • Providing knowledge, resources and information to support agents as a Subject Matter Expert.

Spanish Billingual

MiraMed Philippines LLC
12.2021 - 09.2022
  • Provided service to healthcare clients.
  • Provided customer service through email, inbound and outbound calls.
  • Transcribing documents from Spanish to English and vice versa.
  • Handling Spanish email inquiries and translating email from other department.

Senior customer service representative

HCL Incorporated
01.2020 - 06.2021
  • Handled Xerox Business Account.
  • Provided customer service through email, inbound and outbound calls.

Education

Spanish -

Hola Amigos
Manila, Metro Manila, Philippines
01-2021

Tertiary, Diploma in Tourism Management - Tourism

Montessori Professional College
2017

Secondary -

Imus Institute of Science and Technology
2015

Skills

  • Data Entry
  • Communication skills
  • Multi-tasking
  • Attention to Detail
  • Teamwork
  • Basic knowledge in Microsoft

Languages

Spanish
Upper Intermediate
B2
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)

Timeline

Spanish Accounts Receivable

Inifinit-O Philippines
09.2023 - 08.2024

Spanish Subject Matter Expert

Eperformax Philippines
09.2022 - 08.2023

Spanish Billingual

MiraMed Philippines LLC
12.2021 - 09.2022

Senior customer service representative

HCL Incorporated
01.2020 - 06.2021

Tertiary, Diploma in Tourism Management - Tourism

Montessori Professional College

Secondary -

Imus Institute of Science and Technology

Spanish -

Hola Amigos

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Trisha Ramirez