KIRSTIE MAE TURA

• Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
• Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
• Managed budgets and financial planning, achieving cost savings without compromising on quality.
• Analysed performance data to identify trends, making strategic decisions to boost operational success.

• Monitored team performance, identifying areas for improvement and implementing corrective actions.

• Answered calls and emails efficiently, offering round-the-clock client and customer care.

• Prepared documentation for collection activities and organised daily allowance funds.
• Reviewed customer files for current and overdue accounts.
• Placed follow-up calls to customers regarding their accounts.
• Managed daily office operations and administrative tasks, streamlining workflow and increasing efficiency.
• Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.

Processed payments for customer purchases and ensured accurate verification of goods and funds received.

Counted and reconciled cash at the end of each day and prepared daily financial reports.

• Calculated and provided accurate change to customers after transactions.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Used POS machines to scan items and process transactions.
• Trained new staff on cashiering procedures and customer service excellence.
• Processed refunds and exchanges at customer service desk.