Kiram Jalil Gaddong
Taguig
Summary
Versatile Banquet and Fine Dining Server known for high productivity and efficient task completion. Specialize in providing exceptional customer service, adept in menu knowledge and wine pairings, and skilled at managing large-scale events with professionalism. Excel in teamwork, communication, and adaptability, ensuring smooth operation and memorable dining experiences for guests.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Sales Representative
TSD Global
Taguig City
02.2023 - 10.2025
- Engaged customers to identify needs and recommend appropriate products.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Developed strong product knowledge to effectively address customer inquiries.
- Utilized CRM software to track interactions and maintain customer relationships.
- Managed customer accounts, ensuring accurate order processing and follow-up.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed customer feedback to improve products and services.
- Negotiated pricing contracts with customers to maximize profits.
Customer Service Representative
Teleperformance
Pasay city
11.2021 - 01.2023
- Assisted customers with inquiries and issues through phone and chat support.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Documented customer interactions accurately in the company system.
- Maintained up-to-date knowledge of product offerings and promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Restaurant Waiter
Theo Luxury Coffee Lounge
Riyadh
02.2019 - 05.2021
- Greeted and seated guests, ensuring a welcoming atmosphere at Theo Luxury Coffee Lounge.
- Took orders accurately and communicated them to kitchen staff efficiently.
- Served food and beverages promptly while maintaining high presentation standards.
- Maintained cleanliness of dining areas, adhering to health and safety regulations.
- Collaborated with team members to ensure smooth service during peak hours.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with making food and beverage selections.
Fine Dining Server
Habitat Hotel All Suites
Al khobar
04.2016 - 04.2018
- Provided exceptional service to guests in upscale dining environment.
- Recommended menu items and wine pairings based on guest preferences.
- Ensured cleanliness and organization of dining area throughout service.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained knowledge of daily specials and menu changes for guest engagement.
Education
Hotel Restaurant And Tourism Management - Hospitality Administration And Management
Western Mindanao Foundation College
Zamboanga City, Philippines 06.2008 - 03.2012
Claret School Of Lamitan
Lamitan City, Philippines Skills
- Account management
- Strategic upselling
- Product and service sales
- Customer service
- Fine dining service
- Menu knowledge
- Wine pairing
- Espresso preparation
- Latte art
- Food presentation
- Order management
- Table service
- Effective communication
Languages
English
Proficient
C2
Timeline
Sales Representative
TSD Global
02.2023 - 10.2025
Customer Service Representative
Teleperformance
11.2021 - 01.2023
Restaurant Waiter
Theo Luxury Coffee Lounge
02.2019 - 05.2021
Fine Dining Server
Habitat Hotel All Suites
04.2016 - 04.2018
Hotel Restaurant And Tourism Management - Hospitality Administration And Management
Western Mindanao Foundation College
06.2008 - 03.2012
Claret School Of Lamitan