KINT JOHN ROMO PATOY
Binangonan,LAG
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent
Quantrics
08.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Online Seller
Computer Parts Electronics
01.2020 - 08.2024
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
Business Owner
Computer Shop
02.2018 - 02.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Hair Colorist
Haven Salon
04.2016 - 12.2017
- Reduced waste by carefully measuring product usage during application, improving overall operational efficiency within the salon setting.
- Received recognition from management for consistently delivering high-quality service that exceeded both company standards and client expectations.
- Collaborated with stylists for seamless integration of cut, style, and color services for optimal client results.
- Stayed current on industry trends by attending professional workshops and training sessions to enhance skills and techniques.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The East
Manila, Metro Manila, Philippines04-2014
HIGH SCHOOL -
COLEGIO DE SAN CLEMENTE
Angono, Rizal01.2010
ELEMENTARY -
COLEGIO DE SAN CLEMENTE
Angono, Rizal01.2006
Skills
- Good communication skills
- Computer Literacy
- Basic Computer
- Hardware
- Web tool
- Software
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Clear communication
- Customer complaint resolution
Training
- Lead Japanese Language Center Basic Japanese Course 1
- J-Link Japanese Language Training Center
- Virtual Assistant, Social Media Marketing, Includes Algorithm, Content Creation, Lead Generation, SEO, WordPress and Facebook ads
- Basic Hotel Operations, Crown Regency Hotel, Cebu City
- F&B Banquet Service Procedure, Ilocos Tourism & Domestic Cuisine Orientation, Ilocos Cultural, Heritage and Culinary Familiarization, Fort Ilocandia Resort Hotel, Laoag, Ilocos Norte
- Vegetable Carving and Tourism Planning, Caliraya Recreational Center, Lumban, Laguna
- Hotel and Housekeeping, Century Park Hotel, Manila
- Stress Management
- Mental Toughness
- The Art of Modern Flairbartending Bar
- Culinary Arts
- Adapting the Global Competence in Hospitality and Tourism Management
Certification
JAPAN FOUNDATION
- JFT A2 - 2024/12/15
Languages
English
Intermediate (B1)
Japanese
Intermediate (B1)
Character Reference
LUIGI RUBINOS
Business owner:
Mister Donut
09175046153
Dave Villanueva
Business Co-Owner (Bites MLA)
Works at Freelance talent GMA, ABS-CBN & TV5
property consultant at DMCI Homes
09202001935
JILL ANN S. PAMINTUAN
OPERATION SUPERVISOR
SM PRIME HOLDINGS INC.
09067672394/09330512892
Timeline
Agent
Quantrics
08.2024 - Current
Online Seller
Computer Parts Electronics
01.2020 - 08.2024
Business Owner
Computer Shop
02.2018 - 02.2020
Hair Colorist
Haven Salon
04.2016 - 12.2017
HIGH SCHOOL -
COLEGIO DE SAN CLEMENTE
ELEMENTARY -
COLEGIO DE SAN CLEMENTE
Bachelor of Science - Hotel And Restaurant Management
University of The East
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