Kin Jarden De La Cerna
Summary
Accomplished sales professional with almost 13 years of extensive B2C experience and a focus on relationship building. Expert in resolution-oriented approaches and risk mitigation, leading to increased customer satisfaction and repeat business.
Overview
15
15
years of professional experience
Work History
Sales Manager
Newfold Digital
03.2024 - 03.2026
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader, Sales Operations
Newfold Digital
09.2019 - 03.2024
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Assistant Team Leader
Newfold Digital
09.2017 - 09.2019
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
Business Development Specialist
Newfold Digital
12.2015 - 09.2017
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Engaged with customers to build business relationships.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
Technical Support Representative
Newfold Digital
11.2013 - 12.2015
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Advanced Technical Support Representative
IONOS Hosting Provider
04.2011 - 11.2013
- Assisted customers via phone, email, chat platforms providing detailed explanations regarding product features or functionality.
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Streamlined troubleshooting processes for faster problem resolution and reduced downtime.
- Strengthened client trust through timely issue resolution with thorough follow-up communication.
Education
Bachelor of Science - Computer Engineering
Saint Vincent's College
Dipolog City, Province Of Zamboanga Del Norte, Philippines 04.2001 -
Skills
Client acquisition
B2C experience
Consultative sales
Resolution-oriented
Risk mitigation
Rapport and relationship building
Timeline
Sales Manager
Newfold Digital
03.2024 - 03.2026
Team Leader, Sales Operations
Newfold Digital
09.2019 - 03.2024
Assistant Team Leader
Newfold Digital
09.2017 - 09.2019
Business Development Specialist
Newfold Digital
12.2015 - 09.2017
Technical Support Representative
Newfold Digital
11.2013 - 12.2015
Advanced Technical Support Representative
IONOS Hosting Provider
04.2011 - 11.2013
Bachelor of Science - Computer Engineering
Saint Vincent's College
04.2001 -