King Ryan Romas
Pateros,Metro Manila
Summary
Dedicated professional with a strong background in customer service and team collaboration. Facilitates exceptional experiences for clients while maintaining operational efficiency. Committed to fostering teamwork and continuous improvement to achieve organisational goals.
Overview
17
17
years of professional experience
Work History
Cross-Skill Supervisor
JP Morgan Chase Bank
Taguig, Philippines
2023.09 - Current
- Assisted in providing guidance and coaching to staff members.
- Supported development and leadership initiatives within the team.
- Oversaw staff training and performance reviews to enhance skills.
- Monitored daily productivity and quality goals for the team.
- Identified lapses in procedures and aided in updating process documentation.
- Engaged in client-facing interactions with domestic partners and customers.
Transaction Specialist II
JP Morgan Chase Bank
Taguig , Philippines
2021.06 - 2023.09
- Assisted in maintaining customer accounts effectively.
- Supported identification of process gaps and contributed to procedure redlining and improvement.
- Facilitated calibrations and ensured processors were informed of updates and changes.
- Communicated with domestic counterparts for inquiries and clarifications.
- Acted as subject matter expert and conducted refresher courses and learning sessions.
- Managed work card requests and ensured timely completion.
Account Specialist III
JP Morgan Chase Bank
Taguig, Philippines
2018.08 - 2021.06
- Facilitates excellent customer experience for auto retail and lease clients.
- Processes documents including power of attorney statements, title copies, plates, and lien releases.
- Maintains customer accounts by ensuring data accuracy and updates.
Operations Supervisor
Harte Hanks Philippines
Taguig, Philippines
2015.08 - 2018.08
- Facilitated leadership and mentoring to encourage cooperation and team spirit.
- Assisted in completing administrative tasks and reports within set deadlines.
- Ensured adherence to company policies and procedures.
Quality Assurance Analyst
Harte Hanks Philippines
Taguig, Philippines
2012.11 - 2015.07
- Supported quality control procedures to meet industry standards and regulations.
- Assisted in monitoring and reporting consumer complaints, identifying trends and initiating action plans for prompt resolution.
- Cooperated with development teams to relay quality standards and resolve identified issues.
Customer Service Representative
Harte Hanks Philippines
Taguig, Philippines
2011.10 - 2012.11
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Customer Service Representative
Harte Hanks Philippines
Taguig , Philippines
2011.03 - 2011.08
- Assisted customers with product-related questions, feedback and complaints.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Buyer / Household helper
Golden Smiles Merchandising
Makati, Philippines
2009.01 - 2011.03
- Followed buyer directives for purchases and promptly resolved issues with deliveries, price or item quality.
- Managed household cleaning tasks, including dusting, vacuuming, and mopping, to maintain high standards of cleanliness.
Education
Bachelor of Science - Computer Science
STI College
Quezon CIty2002-01
Skills
- Team building
- Customer service
- Employee training
- Process improvement
Languages
English
Advanced
C1
Gardening and cooking
- Gardening and cooking enthusiast with a focus on creativity, organization, and continuous improvement.
Timeline
Cross-Skill Supervisor
JP Morgan Chase Bank
2023.09 - Current
Transaction Specialist II
JP Morgan Chase Bank
2021.06 - 2023.09
Account Specialist III
JP Morgan Chase Bank
2018.08 - 2021.06
Operations Supervisor
Harte Hanks Philippines
2015.08 - 2018.08
Quality Assurance Analyst
Harte Hanks Philippines
2012.11 - 2015.07
Customer Service Representative
Harte Hanks Philippines
2011.10 - 2012.11
Customer Service Representative
Harte Hanks Philippines
2011.03 - 2011.08
Buyer / Household helper
Golden Smiles Merchandising
2009.01 - 2011.03
Bachelor of Science - Computer Science
STI College