Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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King Ivan Dizon

Customer Service Sales/Care Representative
Mabalacat City

Summary

Resourceful account manager with a proven track record in client oversight, issue resolution, and relationship-building. Skilled in maximizing repeat business opportunities and expanding the client base through effective prospecting techniques. Possesses extensive knowledge of the sales cycle and excels in collaborative environments, consistently delivering optimal outcomes.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Account Manager

EverythingBranded
04.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Care Representative

iQor
01.2023 - Current
  • Assisted call-in customers with questions and orders
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Educate customers about billing, payment processing and support policies and procedures

Chat Support Agent / Virtual Retail

iQor
08.2022 - 01.2023
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Increased sales and customer satisfaction through personalized servicing
  • Worked flexible hours across night, weekend and holiday shifts
  • Mentored new sales representatives

Sales Representative / Telesales Inbound-Outbound

iQor
01.2022 - 08.2022
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty
  • Determined customer needs and interests to Right fit the recommendations

Education

Bachelor of Science - Nursing

Our Lady of Fatima University
Cabanatuan City, Nueva Ecija
08.2020 - 11.2021

Skills

  • Product and service sales
  • Analytical and Critical Thinking
  • Order fulfillment
  • Live chat support
  • Communication abilities
  • Inbound and Outbound Customer Service

Accomplishments

  • Exceeded monthly quota several times.
  • Top Expert for Conversion and CSat.
  • Awarded for expert with Most number of sales within the Cluster.
  • Awarded 'Employee of the Month' in Aug, Nov and Dec - 2022.

Timeline

Account Manager

EverythingBranded
04.2024 - Current

Customer Care Representative

iQor
01.2023 - Current

Chat Support Agent / Virtual Retail

iQor
08.2022 - 01.2023

Sales Representative / Telesales Inbound-Outbound

iQor
01.2022 - 08.2022

Bachelor of Science - Nursing

Our Lady of Fatima University
08.2020 - 11.2021

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King Ivan DizonCustomer Service Sales/Care Representative