KING GASPAR CALMA
Guagua
Summary
Sales and marketing specialist with a proven track record in digital marketing, lead generation, and customer support and management. Recognized for developing highly successful campaigns that drive business growth. Currently seeking opportunities as a lead generation associate, management trainee in sales, or virtual chat customer service representative. Committed to delivering excellence and passionate about fostering teamwork. Excited about the chance to join your team and make a positive impact. Well-equipped to excel in these roles and bring energy and dedication to your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Virtual Chat Customer Service Representative
T-Mobile
01.2023 - 01.2025
- Delivered exceptional customer support via chat, boosting satisfaction rates.
- Resolved inquiries swiftly, achieving a 95% first-contact resolution rate.
- Upsold products effectively, increasing average order value by 20%.
- Utilized CRM tools to track interactions, enhancing follow-up efficiency.
- Collaborated with teams to streamline processes, reducing response times.
Jail Officer 1
Bureau of Jail Management and Penology
07.2019 - 01.2023
- Implemented effective conflict resolution strategies, reducing incidents by 30%.
- Collaborated with mental health professionals to support inmate rehabilitation.
- Maintained accurate records, improving reporting efficiency by 40%.
- Ensured safety and security of inmates and staff in high-pressure environments.
Lead Generation Associate (Researcher)
Cyzerg Warehouse Technology
12.2018 - 06.2019
- Identified high-potential leads, boosting sales pipeline by 30%.
- Utilized CRM tools to streamline lead tracking and management processes.
- Collaborated with sales teams to refine lead qualification criteria.
- Generated 200+ qualified leads monthly through strategic outreach efforts.
Management Trainee - Sales
Value Chain Solutions, Inc. P&G Division
06.2018 - 12.2018
- Accelerated sales growth by 30% through targeted marketing strategies.
- Developed strong client relationships, boosting customer retention by 25%.
- Conducted market analysis to identify new sales opportunities and trends.
- Utilized CRM tools to streamline sales processes and improve efficiency.
- Presented sales forecasts and reports to senior management regularly.
Education
Bachelor of Science - Accounting Technology
Mary the Queen College
Guagua, Pampanga04.2018
Skills
- Lead Generation Expertise
- Effective Communication
- Strategic Leadership
- Organized Correspondence Oversight
- Bookkeeping
- Inbox Management
- Client Support
- Customer Chat Support
- Operational Efficiency Enhancement
- Email Management
Certification
- Jail Tactical Operations
- Tactical Transport Training
- Jail Basic Recruit Course (JBRC)
- Quick Medical Response Course
- Marksmanship (Pistol, Riffle, Shotgun)
Hobbies and Interests
- Playing Volleyball
- Watching Documentary Series
- Driving
- Volunteering
- Running
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Kapampangan
Bilingual or Proficient (C2)
Timeline
Virtual Chat Customer Service Representative
T-Mobile
01.2023 - 01.2025
Jail Officer 1
Bureau of Jail Management and Penology
07.2019 - 01.2023
Lead Generation Associate (Researcher)
Cyzerg Warehouse Technology
12.2018 - 06.2019
Management Trainee - Sales
Value Chain Solutions, Inc. P&G Division
06.2018 - 12.2018
Bachelor of Science - Accounting Technology
Mary the Queen College
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