Hi, I’m
Kimverly Padunan Esureña
San Pedro
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
To start a career growth and to learn new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
years of professional experience
Work History
UbiquityBiñan City
Customer service representative
11.2023 - 01.2024
Job overview
- Addressed customer concerns promptly and efficiently to ensure satisfaction.
TT Active Digital Marketing ServicesSan Pedro
Process Associate
10.2021 - 01.2022
Job overview
- Performed data entry tasks into company database while providing exceptional customer service over the phone.
ConcentrixQuezon City
Customer Service Representative
01.2020 - 09.2020
Job overview
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
InspiroQuezon City
Customer Service Representative
10.2019 - 12.2019
Job overview
- Maximized sales potential through strategic identification of cross-selling opportunities for various products and services.
Catalogue PrimeLas Piñas City
Quality Assurance Inspector
08.2018 - 12.2018
Job overview
- Assembled customer orders from stock and placed orders on pallets or shelves ready for shipment.
Big AppleSan Pedro
Machine Operator
03.2018 - 06.2018
Job overview
- Calibrated machine settings to ensure precise operation and tolerances were met.
- Followed established manufacturing processes to assemble components correctly.
- Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
Nidec PhilippinesBiñan
Machine Operator
04.2016 - 09.2016
Job overview
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Monitor the feed and speed of machines during the machining process.
Terumo PhilippinesBiñan
Quality Assurance Inspector
10.2014 - 02.2015
Job overview
- Ensured that all safety regulations were followed during inspections and tests.
- Evaluated supplier performance based on their ability to meet established standards for quality control.
- Developed standard operating procedures for quality control processes.
Education
Pamantasan Ng Lungsod Ng Muntinlupa
Undergraduate
01.2013
San Pedro Relocation Center National High School
Langgam Elementary School
Skills
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
Languages
Filipino
First Language
English
Advanced (C1)
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
- Catherine Joy Leynes, Supervisor, 09217732715
- Rubie Rosa Rivarez Santiago, Colleague, 09553926490
- Jomar Lumotos, Colleague, 09352475288
References
- Catherine Joy Leynes, Supervisor, 09217732715
- Rubie Rosa Rivarez Santiago, Colleague, 09553926490
- Jomar Lumotos, Colleague, 09352475288
Interests
Reading books listening to podcast and cooking
Timeline
Customer service representative
Ubiquity
11.2023 - 01.2024
Process Associate
TT Active Digital Marketing Services
10.2021 - 01.2022
Customer Service Representative
Concentrix
01.2020 - 09.2020
Customer Service Representative
Inspiro
10.2019 - 12.2019
Quality Assurance Inspector
Catalogue Prime
08.2018 - 12.2018
Machine Operator
Big Apple
03.2018 - 06.2018
Machine Operator
Nidec Philippines
04.2016 - 09.2016
Quality Assurance Inspector
Terumo Philippines
10.2014 - 02.2015
Pamantasan Ng Lungsod Ng Muntinlupa
Undergraduate
San Pedro Relocation Center National High School
Langgam Elementary School
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