Kim Tyrone Gasataya
Customer Service Representative
Bacolod City, Province Of Negros Occidental
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Telesynergy Corp
11.2023 - 05.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered prompt service to prioritize customer needs.
Loan Specialist
Service First
08.2023 - 11.2023
- Assisted customers with completing loan applications and other paperwork.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Technical Support Representative
IQOR
01.2023 - 04.2023
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Representative
Telesynergy Corp
04.2021 - 11.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Retention Customer Service Representative
Transcom Bacolod
03.2020 - 03.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Loan Specialist
ARB Call Facilities
10.2019 - 03.2020
- Assisted customers with completing loan applications and other paperwork.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Customer Service Representative
Transcom Bacolod
04.2018 - 07.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Pharmacy
Riverside College Incorporated
Bacolod City, Province Of Negros Occidental, Philippines 06.2012 - 06.2017
Skills
Call Management
undefinedTimeline
Customer Service Representative
Telesynergy Corp
11.2023 - 05.2024
Loan Specialist
Service First
08.2023 - 11.2023
Technical Support Representative
IQOR
01.2023 - 04.2023
Customer Service Representative
Telesynergy Corp
04.2021 - 11.2022
Retention Customer Service Representative
Transcom Bacolod
03.2020 - 03.2021
Loan Specialist
ARB Call Facilities
10.2019 - 03.2020
Customer Service Representative
Transcom Bacolod
04.2018 - 07.2019
Bachelor of Science - Pharmacy
Riverside College Incorporated
06.2012 - 06.2017
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