Microsoft Windows 10/11
KIM NOLIE P. NATIVIDAD
Technical Support Specialist / Implementation Support
Cebu
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Effectively resolved customer issues and inquiries, demonstrating strong problem-solving skills and a deep understanding of technical concepts. In capacity as an implementation specialist, collaborated with clients to understand their needs and seamlessly integrate software solutions into their operations. My background in these roles has equipped with the ability to communicate complex technical information clearly, adapt to evolving technologies, and deliver exceptional customer service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Implementation specialist
Methodical Group
11.2024 - Current
- Collecting and entering data in databases and maintaining accurate records of valuable company information
- Migrating data from old website to new
- Retrieving data as per client request
- Sort, organizing data for specific locations based on task
- Verify data by comparing it to original copies
- Supporting website errors for data data’s that are being upload
- Generating report for important information that is needed for migration.
Technical Support
Concentrix PH
05.2020 - 11.2023
- Working as customer-facing representative for year and 2 months
- Mainly supporting Windows/Office Technical issues
- Taking part with Surface devices team and assisting direct clients about replacement or technical concerns
- Handling calls and/or chats
- Promoted to Level 2 support and handles advanced technical issues about Windows/Office
- Time to time tracking of pending cases for documentation purposes using MS spreadsheet
- Setting up callback schedules
- Providing technical support to team.
WordPress designer
Freelancer at DesignCrowd.com
11.2022 - 06.2023
- Optimizing/resizing images using PSD for web use
- Implementing/Converting mockup layout to WordPress
- Full deployment of WordPress plugins and host
- Responsive layout.
Lister
DropShipping Product Lister
12.2022 - 02.2023
- Searching products based on category
- Listing product to Google Sheet
- Adding product to WooCommerce
- Setting up prices for each product and its variations.
Data Entry
FlatWord Solutions, Captcha
06.2022 - 10.2022
- Collecting and entering data in databases and maintaining accurate records of valuable company information
- Transfer data from paper formats into database system
- Retrieving data as per client request
- Sort, organizing data for specific locations based on the task
- Verify data by comparing it to original copies.
Content moderator/Social Media expert
Wipro Ltd.
8 2018 - 12.2019
- Filtering inappropriate contents that are mainly posted on Marketplace (Facebook, Instagram)
- Re-categorizing posts base from its correct tagging
- Maintaining the Marketplace suitable to all users.
Education
Bachelor of Science in Customs Administration -
University of Cebu – Lapu-Lapu And Mandaue
01.2014 - 05.2018
Skills
Implementation Management
Customer Support
Telephone and email etiquette
Data Migration
Desktop support
Software diagnosis
Systems Analysis
Technical Support
Microsoft Office Specialist (MOS) Expert
Windows
References
- Mr. Edgardo Premne, Dean, Customs Administration UCLM
- Ms. Rose Ann Antolihao, Branch Manager, Pasasadaba Brokerage
- Jerion Love Natividad, Senior WordPress Dev.
- Mr. Nelson Seno, Team Leader/Supervisor
Training
- Pasasadaba Brokerage, Plaridel St. Alang-alang, Mandaue City, Cebu, Brokerage, Processor/Encoder, 2017-06-02, 2017-08-03
- Lynda.com, WordPress Design, WooCommerce., Freelancer, 2022-06-01, 9999-12-31
Accomplishments
- Collaborated closely with cross-functional teams to ensure smooth transitions during software deployments, minimizing downtime and disruptions.
- Played a key role in onboarding new clients, providing comprehensive training and support to ensure their success with the implemented solution.
- Trained and led technical support teams of more than 2 years support specialists.
- Completed intensive training in database fundamentals and software trainings.
Software
Microsoft Office applications
Remote desktop
Search Engine Optimization
Wordpress
Excel navigation
Outlook
Timeline
Implementation specialist
Methodical Group
11.2024 - Current
Lister
DropShipping Product Lister
12.2022 - 02.2023
WordPress designer
Freelancer at DesignCrowd.com
11.2022 - 06.2023
Data Entry
FlatWord Solutions, Captcha
06.2022 - 10.2022
Technical Support
Concentrix PH
05.2020 - 11.2023
Bachelor of Science in Customs Administration -
University of Cebu – Lapu-Lapu And Mandaue
01.2014 - 05.2018
Content moderator/Social Media expert
Wipro Ltd.
8 2018 - 12.2019
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