Kim Mnemonics Natividad
Bacolod City, Province Of Negros Occidental
Summary
Professional administrative specialist ready to enhance operational efficiency and client satisfaction. Proven track record in managing schedules, organizing digital files, and handling customer inquiries with precision. Known for collaboration, reliability, and flexibility in dynamic environments, with expertise in time management and communication.
Overview
7
7
years of professional experience
Work History
English as a Second Language Teacher
51talk
Remote
11.2018 - 07.2021
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalized instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Educated students in basics of English grammar and conversational speaking.
Customer Service Representative
Iqor Philippines
Remote
09.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Virtual Customer Service Associate
Next Level It Teleservices
Bacolod City, Province Of Negros Occidental, Philippines
07.2021 - 09.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
- Lead generation with a Real Estate company.
- Provided exceptional support to customers through phone, email, and chat platforms.
Customer Service Representative
Transcom Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
10.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Concentrix
Bacolod City, Province Of Negros Occidental, Philippines
02.2022 - 02.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Virtual Assistant
Magic
Remote
02.2022 - 03.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Virtual Assistant
Pathcutters Affordable Staff
Bacolod City, Province Of Negros Occidental, Philippines
03.2023 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Coordinated leads management with AgentBox and LockedOn CRM software to improve efficiency with prioritized prospects.
- Processed applications and paperwork when leasing a property.
- Process lease renewals for commercial properties.
- Proficient in using Property Tree.
- Bookkeeping.
- Handle payments of bills using Xero.
- Payroll adviser (Xero).
- Proficient using Microsoft Office (word, excel, PowerPoint, etc).
- Organize evidence for tribunal with NCAT.
- Manage emails.
Education
No Degree - Accounting
University of St La Salle
Bacolod City, Province Of Negros Occidental, PhilippinesNo Degree - Electronic Engineering
University of Negros Occidental - Recoletos
Bacolod City, Province Of Negros Occidental, PhilippinesSkills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Document preparation
- Spreadsheet management
- Attention to detail
- Data confidentiality
- Basic accounting
- Email management
- Fast learner
- Clear communication
- Administrative support
Timeline
Virtual Assistant
Pathcutters Affordable Staff
03.2023 - Current
Customer Service Representative
Concentrix
02.2022 - 02.2023
Virtual Assistant
Magic
02.2022 - 03.2022
Customer Service Representative
Transcom Bacolod
10.2021 - 01.2022
Virtual Customer Service Associate
Next Level It Teleservices
07.2021 - 09.2021
Customer Service Representative
Iqor Philippines
09.2020 - 11.2020
English as a Second Language Teacher
51talk
11.2018 - 07.2021
No Degree - Accounting
University of St La Salle
No Degree - Electronic Engineering
University of Negros Occidental - Recoletos