Cabin Steward
MSC Cruises
04.2024 - 12.2025
Kim Lorenz Martinez
Seafarer
Taguig ,City
Timeline
Floor Runner
MSC Cruises
01.2022 - 01.2023
Hotel Cleaner
MSC Cruises
02.2021 - 09.2022
Waste Sorter
MSC Cruises
03.2019 - 02.2022
Housekeeping Room Attendant
Negrense Marine Integrated Services
12.2016 - 06.2018
Diploma - Seafarer Rating Course
Batangas State University
Feb.2013 - Sep.2014
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork History
Cabin Steward
MSC Cruises
04.2024 - 12.2025
- Assisted in maintaining cleanliness and organization within passenger cabins.
- Learned safety protocols for handling cleaning supplies and equipment.
- Supported team members in daily cabin preparation tasks.
- Adapted quickly to changing schedules and guest preferences.
- Contributed to positive guest experiences through attentive service.
- Maintained inventory of cleaning materials and reported shortages promptly.
- Implemented efficient cleaning techniques to improve overall cabin presentation.
- Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences consistently throughout each journey.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
Floor Runner
MSC Cruises
01.2022 - 01.2023
- Delivered materials and supplies efficiently to support ongoing operations.
- Assisted in maintaining cleanliness and organization of workspaces.
- Coordinated with team members to ensure timely completion of tasks.
- Monitored inventory levels and reported shortages to management.
- Adapted quickly to changes in workflow and priorities as needed.
- Proactively identified opportunities for workflow improvements, presenting viable suggestions to supervisors for consideration.
Hotel Cleaner
MSC Cruises
02.2021 - 09.2022
- Maintained cleanliness and orderliness in guest rooms and public areas.
- Utilized industry-standard cleaning equipment and chemicals effectively.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Enhanced guest satisfaction by maintaining hotel rooms and common areas in pristine condition.
Waste Sorter
MSC Cruises
03.2019 - 02.2022
- Collaborated with team members to streamline sorting processes and enhance workflow.
- Conducted regular inspections of incoming waste for compliance with recycling standards.
- Trained new staff on proper sorting techniques and safety protocols.
- Sorted recyclable materials to maximize efficiency and reduce contamination rates.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Implemented proper storage methods for sorted materials, ensuring efficient retrieval and transport for further processing.
- Streamlined workflow through the efficient operation of machinery for automated waste processing systems.
- Reduced workplace hazards by maintaining a clean and organized work area.
Housekeeping Room Attendant
Negrense Marine Integrated Services
12.2016 - 06.2018
- Trained new staff on cleaning procedures and safety protocols.
- Conducted quality inspections to maintain guest satisfaction and service excellence.
- Developed improved scheduling strategies to optimize housekeeping workflows.
- Mentored junior attendants in effective time management and task prioritization.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Education
Diploma - Seafarer Rating Course
Batangas State University
Nasugbu Arasof Feb.2013 - Sep.2014
Skills
- Passenger assistance
- Passenger guidance
- Customer service
- Maintenance
- Passenger safety management
- Passenger service
- Equipment handling
- Teamwork
- Stress management
Summary
Hospitality professional with focus on delivering exceptional guest experiences and maintaining high standards of cleanliness. Proven ability to adapt to dynamic environments and foster teamwork to achieve common goals. Reliable, flexible, and skilled in handling guest requests efficiently.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)