Kim Lennart De Felix
CUSTOMER CARE REPRESENTATIVE
CAGAYAN DE ORO CITY
Summary
Dedicated Customer Service professional with hands-on experience as a Supervisor, Associate Supervisor, and Technical Support Representative. Skilled in service delivery, team management, and problem resolution with proven multitasking abilities. Adept at maintaining professional relationships, mentoring team members, and ensuring customer satisfaction. Committed to driving business results, enhancing service quality, and achieving company goals through strong leadership and communication skills.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Teleperformance
11.2022 - 11.2023
- Process order, forms, applications, and request.
- Provide product and service information to customers.
- Managed customer inquires in a timely and efficient manner.
- Managed high call volume with exceptional professionalism and efficiency.
Technical Support Representative
Teleperformance
11.2023 - 02.2024
- Troubleshoot technical issues reported by customers.
- Escalating complex issues to the appropriate team or departments when necessary.
- Research, diagnose, document, and resolve technical issues related to software and hardware problems.
Associate Supervisor
Teleperformance
02.2024 - 07.2024
- Delivered product and service information by addressing inquiries and providing assistance.
- Compiled monthly and annual performance reports.
- Monitored employee attendance and ensured compliance with established work procedures.
- Assisted team in strategic planning and decision-making by providing data-driven insights and recommendations.
Operation Supervisor
Teleperformance
07.2024 - 09.2025
- Developed and maintained customer service standards while providing ongoing training and feedback to agents.
- Managed and supervised a team of call center agents.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the team, ensuring smooth workflow and timely completion of tasks.
Education
Aircraft Mechanic Technician -
Acatech Aviation College
04.2021
Skills
Strong organizational skills and meticulous attention to detail
undefinedReferences
- Niña Mica, Cabaug | Associate Supervisor | ninamicacabaug@gmail.com | +639751795476
- Ma. Chloe, Quidet | Supervisor | Chloequidet510@gmail.com | 09268392196
Timeline
Operation Supervisor
Teleperformance
07.2024 - 09.2025
Associate Supervisor
Teleperformance
02.2024 - 07.2024
Technical Support Representative
Teleperformance
11.2023 - 02.2024
Customer Care Representative
Teleperformance
11.2022 - 11.2023
Aircraft Mechanic Technician -
Acatech Aviation College