Kim L. Saycon

Analyzed and resolved order discrepancies, minimizing delays in the fulfillment process. Coordinated logistics activities for prompt product delivery, maintaining a high level of customer satisfaction. Processing orders of clients both for B2B and B2C via phone or email and taking payments. Make sure that the orders will be delivered on time. Address any product complaints and delivery delays if there is any. Update client details on their account as per their request. Collaborated with sales team to ensure proper documentation and accuracy in the order-to-cash cycle.

Manages and execute Order to Cash Collection process. Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices. Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.

Delivering end to end customer service, supporting our residential customers via phone and email across our gas, electricity and broadband portfolios. Responded to customer requests for
products, services, and company information. Updated account information to maintain customer records. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Utilized customer service software to manage interactions and track customer satisfaction.

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.

Responsible for the effective and efficient implementation of promotional activities for the Department Store as planned/directed by the Ad and Promo Corporate Office in order to achieve desired promotional objectives.