Kim Krisnan Talo
Customer Service Representative
Bigain 1 San Jose Batangas
Summary
Accomplished Customer Service Representative with a proven track records, enhancing customer loyalty through empathetic complaint resolution and effective problem-solving. Skilled in data entry and critical thinking, adept at managing high-stress situations and improving customer satisfaction. Demonstrates exceptional product knowledge and computer proficiency, contributing to a results-driven team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TaskUs
06.2022 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Ticket Sales Intern
Virtual Experts
07.2021 - 05.2022
- Supported marketing initiatives by promoting upcoming events and special offers to potential customers during interactions.
- Managed phone lines to address customer inquiries in a timely manner, ensuring excellent communication standards were maintained.
- Utilized company software efficiently for processing ticket sales transactions accurately and promptly, reducing errors significantly over time.
- Collaborated with team members to achieve daily sales goals and exceed monthly targets consistently.
Customer Service Representative
Results Companies
09.2017 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Alorica
08.2016 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associate of Business Administration - Accounting And Business Management
AMA Computer Learning Center
Lipa City, Province Of Batangas, Philippines 04.2001 -
Skills
- Customer Service
- Product Knowledge
- Social Media Monitoring
- Performance Tracking
- Up-selling techniques
- Active Listening
- Data Entry
- Call Management
Timeline
Customer Service Representative
TaskUs
06.2022 - 06.2024
Ticket Sales Intern
Virtual Experts
07.2021 - 05.2022
Customer Service Representative
Results Companies
09.2017 - 12.2018
Customer Service Representative
Alorica
08.2016 - 01.2017
Associate of Business Administration - Accounting And Business Management
AMA Computer Learning Center
04.2001 -
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