James Joseph Roxas
Pasig
Summary
Highly-motivated employee with desire to take on new challenges. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
Certification
Work History
Customer Service Representative
Stokes Pharmacy, Ista Personnel Solutions
2020 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer issues promptly to ensure high customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed orders and patients' claims, showcasing exceptional product knowledge and adept problem-solving abilities.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collaborated with cross-functional teams to address customers’ concerns.
- Consistently meet and exceed performance targets.
- Utilized CRM software for documenting infractions and tracking customer issues to ensure accurate and timely resolution of inquiries.
Outbound Sales Representative
Teletransform
2016 - 2020
- Provided customer service support to existing clients and potential customers.
- Achieved monthly sales targets set by management team.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
Quality Assurance Analyst
Teletransform
2016 - 2020
- Monitors inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Ensures that Agents provide quality service in line with organizational objectives. Optimized quality assurance will increase agents' efficiency through behavior modification, enhance the quality of service to customers and improve close rates.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Education
Undergrad - 5 Star Hotel And Restaurant Management
TESDA Accredited School
01-2011
Skills
- Client Relations
- Customer Service
- Building rapport
- Microsoft Office Suite
- Administrative Support
- Office equipment proficiency
Certification
- Food and Beverage Training
- English Proficiency Training
- Commercial Cooking Training
Timeline
Customer Service Representative
Stokes Pharmacy, Ista Personnel Solutions
2020 - Current
Outbound Sales Representative
Teletransform
2016 - 2020
Quality Assurance Analyst
Teletransform
2016 - 2020
Undergrad - 5 Star Hotel And Restaurant Management
TESDA Accredited School
- Food and Beverage Training
- English Proficiency Training
- Commercial Cooking Training
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