Kimblake Subong
CITY OF ANTIPOLO (CAPITAL)
Summary
Dynamic customer service professional with a proven track record at EPerformax Contact Centers & BPO, excelling in conflict resolution and active listening. Skilled in technical support, adept at troubleshooting complex issues, enhancing customer satisfaction. Recognized for empathy and critical thinking, driving loyalty and repeat business through effective problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Teleperformance
09.2020 - 10.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Computer Graphics
Informatics College
San Mateo, Province Of Rizal, Philippines03-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
11.2021 - Current
Technical Support Representative
Teleperformance
09.2020 - 10.2021
Bachelor of Science - Computer Graphics
Informatics College
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