Kimberlyn Dulnuan
CUSTOMER SERVICE REPRESENTATIVE
Lamut, Province Of Ifugao
Summary
Accomplished Billing Consultant with a proven track record at GTE WIRELESS TECHNOLOGIES, enhancing billing efficiency and customer service through strong analytical skills and a team-oriented approach. Excelled in resolving complex invoicing issues and increased crop yield by 20% at Dulnuans Farm, demonstrating flexibility and hard work.Dedicated to completing tasks on time with efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Billing Consultant
GTE WIRELESS TECHNOLOGIES
02.2022 - 03.2024
- Generated invoices upon receipt of billing information and tracked collection progress.
- Prepared journal entries to post to general ledger.
- Coordinated cross-functional efforts between various departments to resolve complex client issues related to invoicing or payments.
- Collaborated with department managers to correct problems and improve services, improving efficiency and customer service ratings.
Billing Customer Service Representative
Orchid Cybertech Services Inc.
02.2021 - 02.2022
- Assist clients in their bill inquiries and disputes.
- Assist clients in paying/ processing payments.
- Investigate the clients account incase of complaint/ discrepancy.
- Assist customer on programs they can avail incase they are unable to pay their bill or overdue bills.
Customer Service Representative
Sitel Philippines
03.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Farmer
Dulnuans Farm
11.2018 - 02.2019
- Increased crop yield by implementing innovative farming techniques and optimizing irrigation systems.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Improved overall farm efficiency with adoption of modern agricultural technology and equipment.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Helps in cleaning fields and harvesting crops.
Education
Bachelor of Science - Tourism Management
Ifugao State University
Lamut, Province Of Ifugao, Philippines 04.2001 -
Skills
Strong analytical skills
Invoice Processing
Payment Processing
Hard Working
Team Player
Attention to Details
Flexible
Timeline
Billing Consultant
GTE WIRELESS TECHNOLOGIES
02.2022 - 03.2024
Billing Customer Service Representative
Orchid Cybertech Services Inc.
02.2021 - 02.2022
Customer Service Representative
Sitel Philippines
03.2019 - 01.2021
Farmer
Dulnuans Farm
11.2018 - 02.2019
Bachelor of Science - Tourism Management
Ifugao State University
04.2001 -
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