Kimberly Mhae Erni
Account Manager
8307-C Dapitan St., Guadalupe Nuevo, Makati City
Summary
Diligent sales and marketing professional with strong focus on client engagement and sales growth. Demonstrated ability in developing and executing strategic sales and marketing campaigns. Reliable and adaptable, known for effective communication, attentive service, and account retention. Committed to achieving goals and contributing to organization success.
Overview
12
12
years of professional experience
Work History
Sales and Marketing Officer
Armada Innovation Labs
07.2022 - 01.2024
- Report directly to the Founder / President
- Identified potential business opportunities related to cybersecurity
- Develop targeted marketing campaigns that effectively communicated brand value
- Design and execute social media marketing campaigns that increased open rates, click-through rates, and lead generation.
- Organize partnership and promotional events to showcase products and service to generate new leads
- Manage relationships with key industry partners
- Deliver recommendations and aligned company goals including portfolio and pricing review
- Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives
- Provide training and mentorship to junior team members, fostering a culture of continuous improvement
Business Development Manager
LBS Digital Infrastructure Corporation
03.2022 - 05.2022
- Company Overview: (a Sojitz Group company)
- Report directly to the Chief Investment and Strategy Officer
- Develop and execute a strategic business plan to expand engagement with mobile network operators (MNO's) such as Globe, SMART, and DITO
- Identify new business opportunities within MNO’s ecosystem, including enterprise solutions, and value-added offerings
- Negotiate and close high-value contracts
- Analyze competitor strategies and position offerings effectively to gain a competitive advantage
- Identify potential collaborations and partnership opportunities
- Develop joint go-to-market strategies for new products and services
- Work with technical teams to design and propose innovative solutions that align with SMART’s business objectives
- Stay updated on the latest telco trends, industry developments, and business initiatives
- Oversee project implementation and ensure successful delivery of solutions
Sales & Marketing Officer
Armada Innovation Labs
01.2019 - 03.2022
- Report directly to the Founder / President
- Identified potential business opportunities related to cybersecurity
- Develop targeted marketing campaigns that effectively communicated brand value
- Designed and executed social media marketing campaigns that increased open rates, click-through rates, and lead generation.
- Organize partnership and promotional events to showcase products and service to generate new leads
- Manage relationships with key industry partners
- Deliver recommendations and aligned company goals including portfolio and pricing review
- Engage in product training, demonstrations, consumer awareness, branding, and acquisition initiatives
- Provide training and mentorship to junior team members, fostering a culture of continuous improvement
Account Manager
Universal Access and Systems Solutions Incorporated
04.2018 - 06.2018
- Report directly to the Vice President of Sales
- Focus on growing existing clients and developing new clients to offer IT solutions and office space solutions
- Participate in the sales process from lead generation to presentation, accreditation, bidding, deals closing, contract negotiation, implementation, and after-sales service
- Develop business pipeline using cold and warm techniques
- Maintain accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts
- Identify opportunities for upselling and cross-selling within existing client base, generating additional revenue streams
- Regularly report progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth
Account Manager
ETSI Technologies Incorporated
10.2015 - 07.2017
- Company Overview: (formerly a Siemens-Nokia company)
- Report directly to the General Manager
- Develop and execute sales strategies to grow managed services business within the telecommunications industry
- Handle telecommunications infrastructure projects
- Assist with high severity requests or issues of clients
- Negotiate contracts, service level agreements (SLAs), and pricing models
- Monitor market trends, competitor offerings, and emerging technologies in telecom
- Keep clients satisfied and delivers exceptional client service on a day-to-day basis
- Resolve escalated issues, preventing potential loss of valuable clients
Business Development Associate
Diversified Technology Solutions Incorporated
08.2012 - 02.2015
- Company Overview: (now NTT Data Philippines, an NTT Group company)
- Report directly to the Vice President of Sales
- Focus on growing existing clients and developing new clients to offer IT solutions and office space solutions
- Participate in the sales process from lead generation to presentation, accreditation, bidding, deals closing, contract negotiation, implementation, and after-sales service
- Develop business pipeline using cold and warm techniques
- Maintain accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts
- Identify opportunities for upselling and cross-selling within existing client base, generating additional revenue streams
- Regularly report progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth
Receptionist & HR Support
Asian Life and General Assurance Corporation
08.2011 - 06.2012
- Company Overview: (now Etiqa Philippines, an Etiqa International company)
- Provide front-line assistance to incoming guests
- Ensure a presentable reception area to give visitors positive impression
- Enhance guest satisfaction by promptly addressing inquiries and providing accurate information
- Greet incoming visitors and customers professionally and provide friendly and knowledgeable assistance
- Facilitate smooth communication channels by promptly forwarding messages to appropriate departments
- Manage incoming and outgoing calls in an appropriate manner
- Handle incoming and outgoing package deliveries
- Assist with planning office event for smooth execution
- Support HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information
- Responsible in timekeeping
- Perform other administrative tasks as may be assigned
Education
BSBA - Major in Management
Global City Innovative College
High School -
Pitogo High School
Elementary School -
Guadalupe Nuevo Elementary School
Skills
Data-driven decision making
Client relationship management
Industry partnerships
Sales cycle management
Solution selling
Problem-solving
Effective communication
Teamwork and collaboration
Timeline
Sales and Marketing Officer
Armada Innovation Labs
07.2022 - 01.2024
Business Development Manager
LBS Digital Infrastructure Corporation
03.2022 - 05.2022
Sales & Marketing Officer
Armada Innovation Labs
01.2019 - 03.2022
Account Manager
Universal Access and Systems Solutions Incorporated
04.2018 - 06.2018
Account Manager
ETSI Technologies Incorporated
10.2015 - 07.2017
Business Development Associate
Diversified Technology Solutions Incorporated
08.2012 - 02.2015
Receptionist & HR Support
Asian Life and General Assurance Corporation
08.2011 - 06.2012
BSBA - Major in Management
Global City Innovative College
High School -
Pitogo High School
Elementary School -
Guadalupe Nuevo Elementary School