Summary

Work History

Education

Skills

Timeline

KIMBERLY JANE GENARGUE

Licensed Professional Teacher/Bachelor Of Science In Information Technology

Lanao del Norte

Summary

Highly organized, detail-oriented, and tech-savvy professional with over 8 years of diverse experience spanning Management Information Systems (MIS) leadership, Database Administration, Executive Administrative Support, and International Customer Service. Proactive and versatile, with a proven track record of managing databases, streamlining administrative workflows, generating complex reports, and resolving technical or customer-facing issues promptly. Equipped with advanced technical proficiency and exceptional communication skills, fully prepared to deliver executive-level virtual assistant support, maximize operational efficiency, and seamlessly manage projects remotely.

Work History

Management Information System (MIS) Head / Database Administrator

Trendline Center Inc.

Led data management and infrastructure operations, ensuring accurate data tracking, analysis, and seamless accessibility for executive decision-making.
Performed routine high-level backups, optimized databases, and enforced strict data security protocols to protect sensitive corporate documentation.
Provided tier-1 to tier-3 technical support, cross-functional coordination, and rapid troubleshooting to maintain uninterrupted company-wide digital operations.
Maintained documentation of database configurations and procedures for compliance purposes.

Senior Administrative Assistant II

Public Employment Service Office (PESO), LGU

Supported day-to-day administrative operations, optimized internal filing systems, and managed a massive volume of employment and government records.
Prepared thorough, data-driven operational reports and handled seamless communications and event coordination with public and private stakeholders.
Coordinated scheduling and logistics for recruitment events and job fair.
Managed correspondence and communication with job seekers and employers effeciency.

Local Healthy Economic Recovery Officer

Department of Labor and Employment (DOLE)

Assisted in the end-to-end implementation and remote administration of employment and livelihood programs targeted at regional economic recovery.
Monitored multi-stage project milestones, structured detailed program documentation, and compiled performance metrics for compliance auditing.
Conducted research to support labor market analysis and policy.
Assisted in the preparation of reports and presentations for stakeholders on employment trends.
Collaborated with team members to ensure compliance with labor laws and regulations.
Monitored program effectiveness through data collection and stakeholder feedback analysis.
Mentored junior staff members, helping them develop their skills and advance in their careers. • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Coordinated outreach efforts to engage community organizations in workforce development initiatives.

Customer Service Representative

Teleperformance Ayala Center

Delivered premium customer service, managing complex ticketing workflows, customer inquiries, and critical travel modifications in a fast-paced environment.
Ensured high client satisfaction ratings by practicing empathetic listening, swift issue resolution, and precise CRM data entry.
Assisted customers with inquiries, ensuring timely and accurate responses.
Processed orders and managed customer accounts efficiently.
Resolved service issues by collaborating with cross-functional teams.
Documented interactions and maintained detailed records in CRM software.

Education

Licensed Professional Teacher - Professional Teaching

St. Michael's College

Iligan City

01-2018

Bachelor of Science - Information Technology

Adventist Medical Center College

Iligan City

01-2015

Skills

Administrative & Executive Support

Records Management & Digital Filing

Stakeholder Coordination & Liaison

Comprehensive Reporting & Documentation

Executive Correspondence & Calendar Support

Proactive Problem Solving & Task Prioritization

Technical & Digital Proficiency

Advanced Database Management & Security

Microsoft Office Suite (Word, Excel, PowerPoint)

Technical Support & Systems Troubleshooting

Basic Networking, Installation & Configuration

CRM, Ticketing, and Remote Collaboration Tools