KIMBERLY GRACE MONTEMAYOR
Industrial Engineer/ Customer Service Representative
Lomboy, Lapaz, Tarlac
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Results-focused Industrial Engineering professional specializing in building and leading high-performance teams. High-achieving leader and business developer. Dedicated to keeping companies in forefront of manufacturing excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Representative
Lizardbear Tasking Inc.
Clark, Pampanga
08.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved their home security system and networking problems to maintain user productivity.
Process Engineer Intern
Molex Integrated Product Philippines Inc.
Mabalacat, Pampanga
06.2022 - 08.2022
- Interpreted instructions and applied engineering principles on assignments, complex features and possible solutions.
- Used statistical process control to identify out-of-control conditions and define and execute plans to reduce process variation.
- Prepared and delivered presentation to highlight project details at conclusion of internship.
- Liaised with internal teams to complete design, production, research, process flows and documentation.
Sales Representative
Sitel Philippines Corporation
San Miguel Tarlac City
09.2020 - 06.2022
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Bachelor Of Science - Industrial Engineering
TARLAC STATE UNIVERSITY
Tarlac City Philippines 08.2018 - 09.2022
K-12 - Science, Technology, Engineering And Mathematics
AMA COMPUTER COLLEGE
Tarlac City Philippines 01.2016 - 04.2018
Senior High School -
Guevara High School
Guevara, La Paz, Tarlac 06.2012 - 04.2016
Grade School -
LOMBOY ELEMENTARY SCHOOL
Lomboy, La Paz, Tarlac 06.2006 - 04.2012
Skills
Creative problem solving
Retail store support
Technical Support
Complaint resolution
Quality assurance
Production schedules
Strategic planning
Critical Thinking
Self-Motivated
Multitasking Abilities
Teamwork and Collaboration
Flexible and Adaptable
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Top Agent of the Month for Staples Canada
Timeline
Customer Service Representative
Lizardbear Tasking Inc.
08.2022 - Current
Internship Completion in Molex
08-2022
Process Engineer Intern
Molex Integrated Product Philippines Inc.
06.2022 - 08.2022
Basic Occupational Safety and Health Certification
01-2022
Top Agent of the Month for Staples Canada
09-2021
Sales Representative
Sitel Philippines Corporation
09.2020 - 06.2022
Bachelor Of Science - Industrial Engineering
TARLAC STATE UNIVERSITY
08.2018 - 09.2022
K-12 - Science, Technology, Engineering And Mathematics
AMA COMPUTER COLLEGE
01.2016 - 04.2018
Senior High School -
Guevara High School
06.2012 - 04.2016
Grade School -
LOMBOY ELEMENTARY SCHOOL
06.2006 - 04.2012