Summary
Overview
Work History
Education
Skills
Agegender
Personal Information
Timeline
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KIMBERLY C. CABATO

KIMBERLY C. CABATO

Teacher
Mandaue City

Summary

I am a dedicated and professional individual with a strong work ethic, who excels in collaborative environments. I thrive as a team player, eager to contribute my skills and innovative ideas. I am enthusiastic about networking with new individuals and expanding my knowledge through new experiences

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Property Consultant

LogixBPO
Cebu City
02.2024 - 05.2024
  • Handling inbound calls.
  • Assisting clients with their leasing inquiries: pricing, unit availability, utilities, qualification and policies.
  • Sending Guest Cards to partnered communities.
  • Setting appointments for clients to meet with local agents for a property tour.

Healthcare PQA

Channel IT Support and Leasing Services Corp.
Cebu City
05.2022 - 02.2024
  • Engaged in outreach initiatives with our nursing staffs to offer essential education on professionalism, schedule adherence, and accurate timecard management.
  • Coordinating with affiliated facilities and scheduling shifts for Nurses and Nursing Aides.
  • Conducting investigations into reported incidents involving our staff nurses.
  • Managing data analysis and reporting, facilitating email correspondence, conducting client meetings, documenting meeting minutes, and following up on pending tickets.

Technical Support Representative

Taskseveryday/ALFA Business
Cebu City
02.2020 - 01.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Processing RMAs.

Customer Care

TechMahindra JESA-ITC
Cebu City
08.2018 - 02.2020
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Education

Some College (No Degree) - Bachelor of Science in Secondary Education

EARIST-GMA Campus
GMA Cavite
06.2016 - 03.2018

Skills

  • Customer service focus
  • Data Collection
  • Technical Support
  • Documentation
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Administrative Support
  • Escalation management
  • Quality Control
  • Professional telephone demeanor
  • Retail store support
  • Customer RMA management

    • Agegender

    28/Female

    Personal Information

    • Citizenship: Filipino
    • Date of Birth: 11/19/95
    • Religion: Roman Catholic

    Timeline

    Property Consultant

    LogixBPO
    02.2024 - 05.2024

    Healthcare PQA

    Channel IT Support and Leasing Services Corp.
    05.2022 - 02.2024

    Technical Support Representative

    Taskseveryday/ALFA Business
    02.2020 - 01.2022

    Customer Care

    TechMahindra JESA-ITC
    08.2018 - 02.2020

    Some College (No Degree) - Bachelor of Science in Secondary Education

    EARIST-GMA Campus
    06.2016 - 03.2018

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