KIMBERLY C. CABATO
Teacher
Mandaue City
Summary
I am a dedicated and professional individual with a strong work ethic, who excels in collaborative environments. I thrive as a team player, eager to contribute my skills and innovative ideas. I am enthusiastic about networking with new individuals and expanding my knowledge through new experiences
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Property Consultant
LogixBPO
02.2024 - 05.2024
- Handling inbound calls.
- Assisting clients with their leasing inquiries: pricing, unit availability, utilities, qualification and policies.
- Sending Guest Cards to partnered communities.
- Setting appointments for clients to meet with local agents for a property tour.
Healthcare PQA
Channel IT Support and Leasing Services Corp.
05.2022 - 02.2024
- Engaged in outreach initiatives with our nursing staffs to offer essential education on professionalism, schedule adherence, and accurate timecard management.
- Coordinating with affiliated facilities and scheduling shifts for Nurses and Nursing Aides.
- Conducting investigations into reported incidents involving our staff nurses.
- Managing data analysis and reporting, facilitating email correspondence, conducting client meetings, documenting meeting minutes, and following up on pending tickets.
Technical Support Representative
Taskseveryday/ALFA Business
02.2020 - 01.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Processing RMAs.
Customer Care
TechMahindra JESA-ITC
08.2018 - 02.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to team success, consistently achieving call center performance metrics.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
Some College (No Degree) - Bachelor of Science in Secondary Education
EARIST-GMA Campus
GMA Cavite 06.2016 - 03.2018
Skills
Agegender
28/Female
Personal Information
- Citizenship: Filipino
- Date of Birth: 11/19/95
- Religion: Roman Catholic
Timeline
Property Consultant
LogixBPO
02.2024 - 05.2024
Healthcare PQA
Channel IT Support and Leasing Services Corp.
05.2022 - 02.2024
Technical Support Representative
Taskseveryday/ALFA Business
02.2020 - 01.2022
Customer Care
TechMahindra JESA-ITC
08.2018 - 02.2020
Some College (No Degree) - Bachelor of Science in Secondary Education
EARIST-GMA Campus
06.2016 - 03.2018
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