Hi, I’m
Kimberly Ann Adefuin
Virtual Assistant/ Graphic Multimedia Designer
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
10
years of professional experience
2
Languages
Work History
Appen Global
Independent Contractor
05.2023 - Current
Job overview
- Collected and analyzed data to improve strategies.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Conducted market research and competitor analysis to inform search marketing strategies.
- Researched and analyzed industry trends to inform search marketing strategies.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
AA Digital Creations, Philippines
Freelance Graphic Design Artist
01.2021 - Current
Job overview
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
- Designed creative digital displays used in online advertising for local businesses.
- Created motion graphics and video content for websites and applications.
- Cultivated mobile-friendly designs for variety of platforms.
- Developed graphics and visual content for social media campaigns.
- Created logos, illustrations and typography for various organizations.
- Created artwork for product packaging and promotional materials.
- Edited and enhanced existing artwork and graphics.
Arian's Cafe BistroPaete, LAG
Manager of Operations
01.2016 - 10.2021
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed bi-weekly payroll for 8 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Partnered with vendors and suppliers to effectively manage and budget.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented improved filing systems for enhanced order and accuracy.
Chrishen's Contact SolutionsSanta Cruz, LAG
Customer Service Representative
09.2013 - 12.2013
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Startek Makati City
Customer Service Representative
04.2013 - 07.2013
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Philippine Women's UniversitySanta Cruz, LAG
3rd Year from Computer Programming
Certificate in Virtual Assistant CourseManila
from General VA Tasks
05.2023 - 05.2023
Certificate in Restaurant OperationsManila,
from Restaurant Operations and Management
04.2018 - 04.2018
Certificate in Social Media ManagementManila
from Social Media Management and Marketing Strategies
05.2023 - 05.2023
Certificate in Graphic Designs and Video Editing Manila, 00
from Graphic Designs and Video Editing
05.2023 - 05.2023
Certificate in E-Commerce CourseManila
from E-Commerce
05.2023 - 05.2023
Skills
Cold Calling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent Contractor
Appen Global
05.2023 - Current
Certificate in Virtual Assistant Course
from General VA Tasks
05.2023 - 05.2023
Certificate in Social Media Management
from Social Media Management and Marketing Strategies
05.2023 - 05.2023
Certificate in Graphic Designs and Video Editing
from Graphic Designs and Video Editing
05.2023 - 05.2023
Certificate in E-Commerce Course
from E-Commerce
05.2023 - 05.2023
Freelance Graphic Design Artist
AA Digital Creations
01.2021 - Current
Certificate in Restaurant Operations
from Restaurant Operations and Management
04.2018 - 04.2018
Manager of Operations
Arian's Cafe Bistro
01.2016 - 10.2021
Customer Service Representative
Chrishen's Contact Solutions
09.2013 - 12.2013
Customer Service Representative
Startek
04.2013 - 07.2013
Philippine Women's University
3rd Year from Computer Programming
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