Kimberly Zabate
Lapu-Lapu City (Opon),Talima, Riverside
Summary
Possess strong communication and problem-solving skills, with knack for quickly adapting to new environments. Demonstrating ability to collaborate effectively within teams and manage multiple tasks efficiently. Eager to contribute to projects and develop further within supportive and dynamic setting.
Overview
9
9
years of professional experience
Work History
Results Associate
Results Manila Inc. (Mactan Newtown)
Lapu-Lapu City (Opon), Mactan
08.2024 - Current
- A tier 3 advocate who assists members by addressing inquiries related to plan coverage, enhancing understanding and satisfaction.
- Identifying and resolving customer needs promptly and efficiently.
- Providing exceptional customer service and resolving queries promptly to maintain high satisfaction levels.
Customer Service Representative
Continuum Global Solutions Inc.
Cebu Business Park, Cardinal Rosales Avenue, Samar Loop, Lexmark Plaza 3, Cebu City
06.2023 - 06.2024
- Addressing customer enquiries quickly and accurately.
- Assisting customers with product-related questions, feedback, and offering available products they can take advantage of.
- Maintain accurate records of customer interactions, detailing enquiries, comments, and resolutions for future reference.
- Managing inbound customer service chats, efficiently resolving queries and complaints, to uphold satisfaction levels.
Releasing Clerk
Vertex1 Apparel Phils Inc. - Central Warehouse 2
Cebulight Industrial Park, Basak Lapu-Lapu City (Opon)
10.2022 - 04.2023
- Due to the downsizing of employees as the company was affected by the Covid-19 outbreak, the company decided to revert those promoted employees to their previous positions, and I am one of them.
- Making a daily checklist for the things that need to be prepared and handing it over to the staff.
- Daily reporting on all released items and keeping copies of signed checklists to serve as proof that the items were received by the receiver.
- Monitoring staff to ensure they are able to prepare every item, so that daily needed items will be completely forwarded to the receiver.
- Catering to urgent requests to maintain the production's output and to avoid possible late shipments.
Team Leader
Vertex1 Apparel Phils Inc. - Central Warehouse 2
Cebulight Industrial Park, Basak Lapu-Lapu City (Opon)
03.2022 - 10.2022
- Monitoring team performance, identifying areas for improvement, and implementing corrective actions.
- Maintaining excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
- Planning the employee workloads and delegating tasks strategically to meet seasonal fluctuations in demand.
- Developing open and professional relationships with team members to facilitate effective issue resolution whenever problems arise.
Quality Assurance and Ship back Clerk
Vertex1 Apparel Phils Inc. - Central Warehouse 2
Cebulight Industrial Park, Basak Lapu-Lapu City (Opon)
10.2017 - 03.2022
- Photocopying documents, updating files, and sending communications for staff.
- Inspecting new arrival items, reporting discrepancies to suppliers, and requesting replacements for items that are of poor quality.
- Returning the poor-quality items to suppliers and updating them with the tracking numbers.
- Reporting all the outputs every day to higher-ups to maintain the KPIs.
Education
Bachelor of Elementary Education - General Education
Cebu Normal University
Osmena Boulevard, Barangay San Antonio, Cebu City01-2017
Sta. Rosa National High School
Sta. Rosa, Olango, Lapu-Lapu City01-2015
Talima Elementary School
Talima, Olango Island, Lapu-Lapu City01-2011
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Product knowledge
- Documentation accuracy
- Communication proficiency
- Time-management
- Optimistic and open-minded
- Passionate to any assigned jobs
Languages
English
Intermediate
B1
Timeline
Results Associate
Results Manila Inc. (Mactan Newtown)
08.2024 - Current
Customer Service Representative
Continuum Global Solutions Inc.
06.2023 - 06.2024
Releasing Clerk
Vertex1 Apparel Phils Inc. - Central Warehouse 2
10.2022 - 04.2023
Team Leader
Vertex1 Apparel Phils Inc. - Central Warehouse 2
03.2022 - 10.2022
Quality Assurance and Ship back Clerk
Vertex1 Apparel Phils Inc. - Central Warehouse 2
10.2017 - 03.2022
Bachelor of Elementary Education - General Education
Cebu Normal University
Sta. Rosa National High School
Talima Elementary School