Kimberly Yap

Experienced Bookkeeper and Payroll Specialist

With over 4 years of experience, I specialize in maintaining accurate financial records using QuickBooks Online. I have a strong grasp of accounting principles, financial regulations, and compliance requirements, ensuring all data is handled with precision and integrity.

In payroll management, I process and review employee wages, deductions, and benefits while ensuring compliance with tax laws and company policies. I also manage payroll systems, prepare tax forms, oversee health and retirement plans, and maintain accurate payroll records. I excel in remote work environments, collaborating effectively with clients and financial teams, and addressing payroll or bookkeeping inquiries promptly.

Primary responsibilities

• 4 years of proficiency in using QuickBooks Online software.
• 4 years of experience in payroll and bookkeeping management
• Strong understanding of accounting principles.
• Attention to detail and accuracy in handling financial data
• Ability to work independently and collaboratively in a remote environment
• Knowledge of relevant financial regulations and compliance requirements.
• Prepare monthly, quarterly, and annual financial reports like profit and loss statements, balance sheets, and cash flow statements.
• Communicate with clients regarding bookkeeping matters, or with other team members (like accountants) to ensure financial information is accurate and up-to-date.
• Maintain and update employee payroll records, including deductions, benefits, and tax information
• High level of integrity and discretion when handling sensitive information

Primary Responsibilities

• Work in a fast-paced environment to take incoming technical calls from customers.

• Listen, then analyses, troubleshoot, and resolve technical issues of customers’ home devices such as TV, remote controls, sound system, cable wiring, configure computer systems, diagnose hardware and software faults, and solve technical and application problems.

• Configuring home devices to ensure everything works properly. My job involves walking customers through step-by-step solutions, whether it's fixing a problem with their service or helping them understand how to use their devices.

• Set up/track service calls for customers affected by natural phenomena for issues that cannot be resolved over the phone.

Primary responsibilities

· Communicated with business travellers via phone to arrange domestic and international travel, including flights, hotel accommodations, train tickets, limousine services, and car rentals.

· Responded to customer inquiries through phone and email, offering accurate information, travel advice, and efficient booking services.

· Delivered a positive client experience by applying strong analytical thinking and strategic problem-solving skills.

· Handled customer complaints and concerns, resolving issues promptly by troubleshooting, making updates to reservations, and managing sensitive information such as account and credit card details.

· Ensured all travel arrangements complied with the client's corporate travel policies and guidelines.

· Carried out booking, administrative, and accounting functions to process electronic and physical travel documents in alignment with client requests and industry standards.

· Provided backend support for airline schedule adjustments and hotel-related escalations as part of specialized training.

Primary Responsibilities

• Encourage and influence business personnel to buy services and merchandise by following a prepared sales talk to give service, product information, and price quotation.

• Schedule appointments with business representatives for product discussions and settlements.

• Contact the customer for follow-ups on initial interaction.

• Conduct customer and marketing surveys.