Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Working History
Languages
Work Preference
Timeline
Generic
Open To Work

KIMBERLY R. REMOTO

Biñan City

Summary

Resourceful Associate specializing in time management, client relationship building, and data analysis. Achieved high productivity and efficient task completion through strong organizational skills and effective communication. Focused on fostering teamwork and adaptability to drive project success.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Process Associates - Compliance Fraud

GENPACT
01.2024 - Current
  • Conducted compliance audits, identifying gaps to ensure adherence to regulatory standards.
  • Managed documentation and maintained accurate records for compliance purposes.
  • Assisted in developing client solutions, enhancing service delivery processes for improved client satisfaction.
  • Coordinated cross-functional teams to ensure project alignment and timely execution.
  • Facilitated communication between departments, streamlining collaboration and improving project execution.

Finance Staff- BIR Personnel/Bookkeeper

ECOM- Electrical Construction and Maintenance
10.2015 - Current
  • Completed tax forms and BIR reports, ensuring timely submission and adherence to regulatory deadlines
  • Completed 1601C forms on the 10th of each month
  • Filed 2550M tax returns on the 20th of each month
  • Prepared quarterly 2550Q tax returns by the 25th of each month
  • Filed quarterly 1701Q income tax returns by the 15th of each month
  • Recorded daily financial transactions and completed posting process to ensure accurate financial reporting
  • Verified accuracy of transaction entries in day book to maintain compliance and integrity of financial records

Advisor I - CSR

CONCENTRIX
10.2022 - 03.2023

Technical Support Representative

SYKES
03.2020 - 08.2022

Customer Service Representative

IQOR ( RMS Collect Philippines )
01.2019 - 02.2020

Customer Service Representative

CONVERGYS
12.2016 - 05.2017

Assistant Supervisor/ Team Leader

Waltermart Supermarket
03.2015 - 09.2015
  • Led non-food department team to ensure operational efficiency.
  • Executed placement of promotional items in the designated selling area.
  • Coordinated with the supplier and the main office for the concerns about the items(product)
  • Responsible for Execution of Promo Items to the selling Area
  • Managed the schedule of the merchandiser.
  • Monitored sales performance daily, weekly, and monthly to identify trends
  • Delivered morning briefings to food, non-food, and fresh teams.

Work Order Management Staff

SKY CABLE CORPORATION
01.2013 - 01.2014
  • Oversaw dispatch activities to ensure on-time deliveries
  • Coordinated with subscribers to schedule service appointments
  • Collaborated with service team to resolve customer inquiries
  • Scheduled service appointments with subscribers to enhance service efficiency
  • Troubleshooting of cable problem through phone.

Cashier

SKY CABLE CORPORATION
01.2013 - 01.2014
  • Processed payments by cash, check, credit cards, vouchers, or automatic debits, ensuring accurate transactions.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Welcomed customers as they entered the store, creating a friendly atmosphere.
  • Maintained clean and orderly checkout areas to enhance customer satisfaction and operational efficiency.

Telecollector

SKY CABLE CORPORATION
01.2013 - 01.2014
  • Developed and managed payment plans to facilitate timely collections
  • Tracing debtors who move without telling or informing the provider.
  • Organized and assessed payment plans to ensure clarity for clients
  • Pursued outstanding debts and late payments to maintain cash flow
  • Tracked and located debtors who moved without notification to ensure account accuracy
  • Call out subscribers Referring to 90-UP,60-90,30-60 and current subs.
  • Establish terms for collections with clients
  • Conduct month-end closing activities for financial records

MP&L Department

FORD MOTOR COMPANY PHILIPPINES, INC.
05.2012 - 10.2012
  • Prepared vehicle stencils in shipment batches and completed travel checklists to ensure smooth logistics.
  • Compiled monthly production volume data from MP&L planning team for reporting and analysis.
  • Facilitated the delivery of complete production volume to Federal Phoenix to obtain LTO permit.
  • Executed vehicle receiving process and conducted quality inspections to maintain standards.
  • Preparation of vehicle stencils by shipment batches and filling of travel checklists

Sales

HYUNDAI MOTOR PHILIPPINES INC.
01.2010

Education

Bachelor of Science - Business Administration major in Human Resources Development Management

Saint Michael's College of Laguna
Biñan, Laguna

Associate - In Business Administration

Biñan, Laguna

Skills

  • Salesforce
  • CRM
  • Jira
  • Google sheet
  • MS application
  • Team leader
  • Communication skills

Certification

I hereby certify that the above information are true and correct at the best of my knowledge and belief.

Accomplishments

  • Certificate of Participation, Personality Development & Social Graces, 07/21/09
  • Certificate of Attendance, BIR’s Tax Campaign and updates on SLSP, INCOME TAX & OPLAN KANDADO
  • Certificate of Attendance, Entrepreneur Nursing: A Wider Perspective of Nursing Profession
  • Certificate of Attendance, Business Expo
  • Attendance, Warranty Training-FORD MOTOR COMPANY PHILIPPINES, Inc.
  • Skills, Able to operate MS Applications
  • Skills, Good at English Communication Skills.

References

  • ROY HERNANE, Collection Supervisor, SkyCable Corporation, Sta Rosa, Laguna, 09989687205
  • Donna Macatol, Supervisor, Iqor, 09171775578
  • Julie Anne Magat Noche, 09284550670
  • Fidel Ladip, 09177590254

Working History

  • GENPACT, Process Associates - Compliance Fraud, 01/24/23, present
  • CONCENTRIX, Advisor I - CSR, 10/03/22, 03/14/23
  • SYKES, Technical Support Representative, 03/03/20, 08/03/22
  • IQOR (RMS Collect Philippines), Customer Service Representative, 01/03/19, 02/06/20
  • CONVERGYS, Customer Service Representative, 12/18/16, 05/05/17
  • ECOM- Electrical Construction and Maintenance, Finance Staff- BIR Personnel/Bookkeeper, 10/14/15, present, Record day to day financial transactions and complete the posting process, Verify that transactions are recorded in the correct day book., Complete tax Forms and BIR Reports: 1601C, 2550M, 2550Q, 1701Q
  • Waltermart Supermarket, Assistant Supervisor/ Team Leader, 03/31/15, 09/30/15, Non-Food Department Team Leader, Responsible for Execution of Promo Items to the selling Area, Coordinate with the supplier and to the main office for the concerns about the items(product), Checking of Near Expiry and Critical status of the product to the selling area, Responsible for the Schedule of Merchandiser, Monitor Sales (within the Day/Week and Month), Morning Talk to the whole team (Food/Non-Food and Fresh)
  • SKY CABLE CORPORATION, WOM Department (Work Order Management Staff), 2013, 2014, Monitoring of dispatch, Monitoring of Accomplished and Non-accomplished service, Coordinate to the service team, Coordinate to subscribers, Troubleshooting of cable problem thru phone.
  • SKY CABLE CORPORATION, Cashier, 2013, 2014, Receive payment by cash, check, credit cards, vouchers, or automatic debits., Issue receipts, refunds, credits, or change due to customers., Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change., Greet customers entering establishments., Maintain clean and orderly checkout areas.
  • SKY CABLE CORPORATION, Telecollector, 2013, 2014, Sorting out payment plans, Recording payments that are made, Organising customer files, Chasing debtors and late payments, Tracing debtors who move without informing the provider., Call out subscribers referring to 90-UP, 60-90, 30-60 and current subs., Collection Terms., Month-end Close Activities.
  • FORD MOTOR COMPANY PHILIPPINES, INC., MP&L Department, 05/15/10, 10/15/12, Preparation of vehicle stencils by shipment batches and filling of travel checklists, Preparation of Monthly production volume coming from MP&L planning team., Sending of complete production volume to Federal Phoenix for LTO permit., Performing vehicle receiving process and quality inspection., Encoding of exact VIN code for insurance application.
  • HYUNDAI MOTOR PHILIPPINES INC., 200 hours O.J.T., 2010, 2010, Sales

Languages

English
Upper Intermediate
B2

Work Preference

Job Search Status

Open to work

Salary Range

₱45000/yr - ₱200000/yr

Timeline

Process Associates - Compliance Fraud

GENPACT
01.2024 - Current

Advisor I - CSR

CONCENTRIX
10.2022 - 03.2023

Technical Support Representative

SYKES
03.2020 - 08.2022

Customer Service Representative

IQOR ( RMS Collect Philippines )
01.2019 - 02.2020

Customer Service Representative

CONVERGYS
12.2016 - 05.2017

Finance Staff- BIR Personnel/Bookkeeper

ECOM- Electrical Construction and Maintenance
10.2015 - Current

Assistant Supervisor/ Team Leader

Waltermart Supermarket
03.2015 - 09.2015

Work Order Management Staff

SKY CABLE CORPORATION
01.2013 - 01.2014

Cashier

SKY CABLE CORPORATION
01.2013 - 01.2014

Telecollector

SKY CABLE CORPORATION
01.2013 - 01.2014

MP&L Department

FORD MOTOR COMPANY PHILIPPINES, INC.
05.2012 - 10.2012

Sales

HYUNDAI MOTOR PHILIPPINES INC.
01.2010

Bachelor of Science - Business Administration major in Human Resources Development Management

Saint Michael's College of Laguna

Associate - In Business Administration

KIMBERLY R. REMOTO