Summary
Overview
Work History
Education
Skills
Languages
Details - Location
Timeline
Generic
Kimberly Ross Nicolas

Kimberly Ross Nicolas

Quezon City

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.

Overview

4
4
years of professional experience

Work History

Support Ambassador

IntouchCx
03.2024 - 03.2025

Assist users with travel-related inquiries, including booking, cancellations, and itinerary changes. Provide clear and timely support to resolve any issues related to reservations, ensuring a smooth customer experience.

Chat Support

Afni
02.2023 - 02.2024

Provide prompt and effective support to users regarding internet connection issues, troubleshooting problems, and offering solutions.

Financial Advisor Collections

Concentrix
12.2021 - 02.2023

Skilled in managing inbound and outbound calls to collect outstanding debts, negotiating payment arrangements, and offering financial advice to clients.

Customer Service Representative

Alorica
03.2021 - 11.2021

Assist customers in selecting and purchasing phone plans with excellent service and sales support.

Education

Primary -

Marriott School
03.2014

K-12 -

Electron College
03.2020

Secondary -

Siena College
03.2019

Skills

  • Communication
  • Computer Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Communication Skills
  • Customer Service
  • Ability to Work in a Team
  • Flexibility and Adaptability
  • Active Listening

Languages

Filipino
English

Details - Location

Quezon City, NCR, Philippines

Timeline

Support Ambassador

IntouchCx
03.2024 - 03.2025

Chat Support

Afni
02.2023 - 02.2024

Financial Advisor Collections

Concentrix
12.2021 - 02.2023

Customer Service Representative

Alorica
03.2021 - 11.2021

K-12 -

Electron College

Secondary -

Siena College

Primary -

Marriott School
Kimberly Ross Nicolas