Kimberly Melchor
Binangonan Rizal
Summary
Dynamic professional with a proven track record at Hira Walraven LLC, excelling in technical troubleshooting and enhancing customer satisfaction through effective problem-solving. Skilled in remote support and fostering client relationships, significantly boosting sales revenue. Demonstrates exceptional patience and technical expertise, contributing to streamlined operations and improved user experiences.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Hira Walraven LLC
05.2019 - 12.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Sales Coordinator
Hira Walraven LLC
12.2018 - 04.2019
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Administrative Officer
Rtj Design and Construction
06.2016 - 09.2018
Education
Bachelor In Architectural Science - Architecture
Technological Institurlte of The Philippines
Cubao, Quezon City04.2018
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
Timeline
Technical Support Representative
Hira Walraven LLC
05.2019 - 12.2021
Sales Coordinator
Hira Walraven LLC
12.2018 - 04.2019
Administrative Officer
Rtj Design and Construction
06.2016 - 09.2018
Bachelor In Architectural Science - Architecture
Technological Institurlte of The Philippines
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