Kimberly McDonald

• Deliver professional and friendly customer service in a fast paced retail environment
• Coordinate workforce rostering and scheduling
• Maintain accurate and confidential employee records and documentation
• Provide clear communication and support to team members
• Complete reporting and data entry tasks within required timeframes
• Liaise with internal departments and external contacts in a professional manner
• Support onboarding and employment processes, ensuring compliance documentation is complete and accurate
• Contributed to maintaining organised and efficient daily operations

This role was performed across multiple WA locations, maintaining consistent administrative standards. Currently at Coles Dalyellup

My most recent roles within Coles Supermarkets detailed below:

• Coordinated daily online order fulfillment, ensuring accuracy and timely delivery of services
• Liaised with customers regarding order queries and service updates in a professional manner
• Monitored quality control and ensured compliance with company standards
• Maintained accurate records and documentation

• Overseeing store operations during evening trading periods
• Acted as the primary point of contact for customer queries and issues, resolving concerns in a calm and professional manner
• Supported a safe, welcoming environment for customers and team during trading hours
• Handled customer enquiries and escalations professionally and efficiently
• Supported team members to ensure tasks were completed accurately and within required timeframes
• Maintained compliance with safety and operational standards
• Assisted with end-of-day processes and reporting requirements