Kimberly Lane
YALE NEW HAVEN HEALTH SYSTEM
Naugatuck,CT
14
years of professional experience
Experienced healthcare professional with over 13 years in high-volume medical settings, specializing in medical scheduling and patient access. Expert in EPIC systems and adept at managing complex appointment coordination while delivering superior customer service. Strong organizational capabilities and focus on accuracy support clinical operations and enhance patient access.
Work History
MEDICAL SCHEDULER / REFERRAL COORDINATOR
5 Years- Manage high-volume patient scheduling using the EPIC system, coordinating routine, urgent, and specialty appointments and referrals.
- Handle 80+ inbound calls daily, utilizing active listening and critical thinking to assess patient needs and route appropriately.
- Maintained high productivity while working remotely.
- Verify insurance and patient demographic information, ensuring accuracy and compliance
- Working remotely maintaining productivity.
MEDICAL RECEPTIONIST
9 Years- Managed multi-line phone systems in high-volume healthcare setting, assisting patients and directing calls to appropriate departments
- Scheduled patient appointments and coordinated care across departments to enhance patient experience
- Maintained accurate patient records and ensured compliance with HIPAA regulations
- Facilitated referrals, documentation, and administrative workflows to streamline operations
- Performed HR duties when required - FMLA, LOA and employee coverage
Education
Skills
EPIC Scheduling - (Specialty
Diagnostic
Surgical)
Insurance Verification & Referrals
HIPAA Compliance & Patient Confidentiality
Medical Terminology
Referral coordination
High-Volume call management (80+ calls daily) ACD lines
Organizational skills
Time management
Personal Information
Title: PRACTICE ADMINISTRATIVE ASSOCIATE II
Timeline
MEDICAL SCHEDULER / REFERRAL COORDINATOR
YALE NEW HAVEN HEALTH SYSTEM
10.2021 - CurrentRead More
MEDICAL RECEPTIONIST
FAIRFIELD COUNTY MEDICAL GROUP.
10.2012 - 10.2021Read More
Fairfield Warde High School
Read More