Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kimberly Isiderio

Kimberly Isiderio

Las Piñas City

Summary

I am a dedicated, organized and methodical individual. I have good interpersonal skills, I am an excellent team worker and I am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teletech at Home
12.2024 - 11.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative (Technical Support)

Alorica (By the Bay)
01.2023 - 01.2024
  • Taking phone calls to help and assist customers regarding their orders or request.
  • Customer Service Representative (Retail Account)
  • SME (Subject Matter Expert)
  • Helping customers and other agents who answer calls, chats, and emails.

Customer Service Representative (Food Delivery Services)

Eperformax
01.2022 - 01.2023
  • Taking phone calls to help and assist customers regarding their orders or request.

Service Crew (Counter/ All-Around)

Jollibee
01.2019 - 01.2022

Education

Bachelor Graduate - Secondary Education (Major in Filipino)

City University of Pasay
07-2023

Skills

  • Critical Thinking
  • Attention to Detail
  • Team Player
  • Flexible
  • Conflict resolution
  • Coordination

Timeline

Customer Service Representative

Teletech at Home
12.2024 - 11.2025

Customer Service Representative (Technical Support)

Alorica (By the Bay)
01.2023 - 01.2024

Customer Service Representative (Food Delivery Services)

Eperformax
01.2022 - 01.2023

Service Crew (Counter/ All-Around)

Jollibee
01.2019 - 01.2022

Bachelor Graduate - Secondary Education (Major in Filipino)

City University of Pasay
Kimberly Isiderio