Detail-oriented and tech-savvy Admin Assistant with over 2 years of experience in virtual support, digital document creation, and healthcare administration. Proven ability to manage sensitive data, produce accurate records, and streamline operations using Microsoft and Google tools. Known for excellent communication, organizational skills, and adaptability in fast-paced remote environments. Comprehensive background in authorization processes, ensuring compliance and accuracy in documentation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data analysis, communication, and problem-solving. Recognized for reliability and consistency. Ready to make impactful contributions to drive organizational success.
Hi, I’m
KIMBERLY GARNODO
Summary
Overview
6
years of professional experience
Work History
Access Healthcare
Prior Authorization Agent
01.2024 - 04.2025
Job overview
- Process and manage prior authorization requests for medications and treatments.
- Collaborate with physicians, patients, and insurance providers to ensure timely approvals.
- Maintain confidentiality and HIPAA compliance while handling sensitive healthcare data.
- Demonstrated strong organizational skills in tracking multiple cases and meeting tight deadlines.
- Effectively managed high volume caseloads, prioritizing tasks based on urgency and complexity of each case.
- Managed over 14 daily inbound calls and consistently exceeded productivity requirements.
- Improved customer satisfaction by efficiently handling authorization inquiries and providing accurate information.
- Achieved consistent adherence to established timelines for processing authorizations, contributing to overall department performance metrics.
- Reduced response times for authorization requests with quick decision-making and thorough attention to detail.
- Expedited urgent medical authorizations, coordinating with various departments to ensure prompt approval and delivery of services.
- Provided exceptional customer service while navigating complex scenarios involving multiple parties, such as insurance companies and healthcare providers.
- Regularly participated in professional development opportunities including workshops and webinars focused on the authorization process, ensuring up-to-date knowledge and skillset.
- Strengthened relationships with clients through timely communication and follow-up on pending authorization requests.
- Handled and efficiently cleared more than 50 cases each week.
- Maintained up-to-date knowledge on industry regulations and guidelines, applying them consistently during the authorization process.
Freelance
Virtual Assistant
01.2021 - 01.2023
Job overview
- Entered and managed client data using spreadsheets, templates, and Google Workspace tools.
- Created and maintained visual presentations, reports, and client documentation.
- Communicated with clients via email, providing updates and resolving inquiries.
- Trained and supervised new VAs as a team leader, ensuring consistent workflow and quality.
- Delivered administrative support for credit repair businesses, including using CRMs.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Coordinated Skype calls across multiple time zones.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Uploaded files for team use on Google Suite and SharePoint.
- Enhanced project outcomes with diligent follow-up actions, ensuring all tasks were completed to highest standard.
- Increased client satisfaction by providing comprehensive support and troubleshooting for technical issues encountered during virtual meetings.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Saint Louis University Junior and SeniorHighschool
Homeroom Intern
01.2022 - 04.2022
Job overview
- Enhanced critical thinking skills by challenging students with thought-provoking questions during class discussions.
- Promoted a safe and positive learning environment by establishing clear expectations and enforcing consistent discipline.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and ensure all students could succeed academically.
- Developed strong relationships with students, parents, and colleagues to foster an open and supportive school community.
- Participated in ongoing professional development opportunities to stay current on educational trends and improve teaching methods.
- Integrated real-world examples into lessons to increase relevancy and aid students in making connections between topics learned in class and their everyday lives.
- Assessed student progress through regular evaluations, monitoring individual growth and providing feedback for improvement.
- Collaborated with other teachers to create interdisciplinary units, enriching the overall learning experience for students.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
- Developed and implemented classroom routines to address varying student needs.
Sunflower Home for Boys
Clinical Psychology Intern
11.2021 - 12.2021
Job overview
- Collaborated with a team of professionals to develop personalized care plans, ensuring optimal support for each child''s growth and progress.
- Assisted in the creation of visual aids, charts, and other resources to enhance children''s understanding of complex psychological concepts.
- Conducted thorough research on relevant topics under the guidance of lead psychologists, contributing valuable insights to treatment plans and approaches.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
Benguet State University
Human Resources Intern
08.2021 - 11.2021
Job overview
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Conducted exit interviews with departing employees, providing valuable feedback for HR team members to assess and improve organizational practices.
- Developed training materials that contributed to professional growth of staff members.
- Analyzed exit interview data to identify trends and areas for organizational improvement.
Zoobic Safari
Human Resources On the Job Trainee
10.2018 - 12.2018
Job overview
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Interacted with customers under supervision to support operational objectives.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Filled out timesheets and paperwork according to identified requirements.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Improved customer satisfaction by promptly addressing inquiries and concerns, leveraging learned product knowledge.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Education
The Manila Times College of SubicSubic Bay Freeport Zone, Province Of Zambales, Philippines
High School Diploma
06-2018
University Overview
Accounting and Business Management
- Human Resources Intern, Zoobic Safari, Completed 2018
Saint Louis UniversityBaguio City, Province Of Benguet, Philippines
Bachelor of Science from Psychology
06-2022
University Overview
- Dean's List, 2020
- Human Resources Intern, Benguet State University, Completed 2021
- Clinical Psychology Intern, Sunflower Home for boys, Completed 2021
- Homeroom Adviser, Berkley School and Saint Louis University, Completed 2022
Skills
- Digital Document Creation
- Microsoft Office Suite & Google Workspace
- Data Entry & Management
- CRM Tools (eg, Credit Repair Software)
- Research & Information Gathering
- Email Handling & Template Creation
- Typing Speed: 49 WPM
- Attention to Detail Time Management Team Collaboration
- Customer relations
- Professionalism and courtesy
- Data entry proficiency
- Document coordination
- Quality assurance
- Call management
- Customer education
- Strong interpersonal skills
- Obtaining reports
- HIPAA compliance
- Medical terminology
- Accuracy and precision
- Documentation expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Phone etiquette
- Microsoft office
- Call center experience
- Task prioritization
- Stress tolerance
- Information gathering
- Goal setting
- MS office
- Record keeping
- Customer data confidentiality
- Emotional intelligence
- Cultural sensitivity
- Professional demeanor
LANGUAGES
English: Fluent
Tagalog: Fluent
Timeline
Prior Authorization Agent
Access Healthcare
01.2024 - 04.2025
Homeroom Intern
Saint Louis University Junior and SeniorHighschool
01.2022 - 04.2022
Clinical Psychology Intern
Sunflower Home for Boys
11.2021 - 12.2021
Human Resources Intern
Benguet State University
08.2021 - 11.2021
Virtual Assistant
Freelance
01.2021 - 01.2023
Human Resources On the Job Trainee
Zoobic Safari
10.2018 - 12.2018
The Manila Times College of Subic
High School Diploma
Saint Louis University
Bachelor of Science from Psychology
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