Kimberly Espiritu, CLSSYB
Manila, Philippines,Metro Manila
Summary
Head of Department, Policy and Processes at CBS China Bank Savings with strong expertise in regulatory compliance and policy development. Proven ability to lead teams in aligning operational strategies with practical guidelines while ensuring process integrity. Experienced in event coordination and stakeholder engagement, enhancing professional development through targeted learning initiatives. Focused on driving operational efficiency and cultivating a growth-oriented culture within organizations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head of Department, Policy and Process
CBS China Bank Savings
06.2024 - Current
- Managed a team of policy specialists, ensuring guidelines remained practical and compliant with operational strategies.
Worked closely with leadership to pinpoint risks and uphold process integrity.
Fostered organizational consistency by aligning policies with strategic objectives.
Administrative Support for Learning Initiatives (Ad Hoc)
CBS China Bank Savings
01.2024 - Current
- Facilitated registrations for external workshops, seminars, and webinars with group head's approval.
Coordinated appointment bookings for attendees to enhance participation.
Arranged transportation logistics to ensure seamless event attendance.
Supported internal team development by promoting continuous learning opportunities.
Operations Committee Secretariat
CBS China Bank Savings
09.2023 - Current
- Acts as the Operations Committee Secretariat, providing comprehensive administrative and documentation support to committee activities. Prepares and drafts presentation materials using Canva, records and finalizes Minutes of the Meeting, and issues official committee documents. Responsible for cascading approved committee issuances to stakeholders to ensure proper communication and effective implementation of committee decisions.
Business Process Officer
CBS China Bank Savings
01.2024 - 06.2024
- Completed the CBS Officership Training Program (OTP)
Business Process Analyst
CBS China Bank Savings
09.2023 - 01.2024
- Collaborated with Process Owners to assess business processes and map workflows.
Developed comprehensive policies and procedures to ensure operational consistency.
Supported resolution of audit cases from internal audits, BSP audits, or compliance testing.
Crafted, enhanced, and proofread official bank forms for accuracy and usability.
Converted forms into fillable formats using Adobe Acrobat Pro for improved functionality.
Optimized layouts utilizing Microsoft Word and Visio for better user experience.
Explored additional software tools to increase interactivity and efficiency of client forms.
Systems Analyst
CBS China Bank Savings
08.2022 - 09.2023
- Partner with Process Owners to enhance processes through business analysis while managing system support tasks such as establishing business parameters, documenting requirements, and executing production-level fixes.
English Instructor - Communication Arts
Makati Science Technological Institute of the Philippines
09.2022 - 12.2022
- Facilitated interactive lessons through Google Classroom, designing curriculum-aligned lesson plans with optimal resources.
Explained essential concepts engagingly to maximize student understanding.
Reviewed student outputs, including assignments, group work, and exams, providing constructive insights for improvement.
Technical Support Specialist
inspiro
07.2018 - 07.2022
- Diagnosed and resolved technical issues, enhancing overall customer satisfaction.
Scheduled technician visits to ensure timely service delivery and product replacements.
Guided customers through product walkthroughs and self-service resources for efficient support.
Collaborated with cross-functional teams to address product issues and system outages.
Quality Analyst
AFDigital
05.2019 - 06.2019
- Conducted testing and verification of Salesforce applications to meet performance and functionality standards.
Collaborated with project team to review requirements from user perspective.
Ensured user experience standards were consistently met throughout application development.
Salesforce Administrator
AFDigital
04.2019 - 05.2019
- Managed and optimized Salesforce systems, focusing on user and license management.
Ensured effective utilization of Salesforce tools through training and support initiatives.
Collaborated with stakeholders to align system capabilities with organizational requirements.
Oversaw system upgrades to enhance functionality and performance.
Customer Service Associate
inspiro
07.2018 - 10.2018
- Tailored subscriptions to individual viewing preferences, enhancing customer satisfaction.
Resolved billing disputes clearly and efficiently, maintaining positive customer relations.
Presented cost-saving options while processing refunds and credits accurately.
Handled payments efficiently to ensure seamless transaction experiences.
Proactively upsold services to increase revenue while swiftly addressing payment issues.
Quickly resolved VOD glitches, ensuring uninterrupted entertainment for customers.
Maintained focus on optimizing customer experience through tailored solutions and proactive support.
Education
Bachelor of Science - Information System
Makati Science Technological Institute of the Phil
Manila City2019
Skills
- Regulatory compliance
- Policy writing and adherence
- Process mapping
- Event coordination
- Business analysis
- Continuous improvement
- Documentation management
- Stakeholder communication
- Quality assurance
Certification
- Certified Lean Six Sigma Yellow Belt (CLSSYB)
Languages
English
Upper Intermediate
B2
Websites, Portfolios and Profiles
- www.linkedin.com/in/espiritukimberly
- trailblazer.me/id/kespiritu
Timeline
Head of Department, Policy and Process
CBS China Bank Savings
06.2024 - Current
Administrative Support for Learning Initiatives (Ad Hoc)
CBS China Bank Savings
01.2024 - Current
Business Process Officer
CBS China Bank Savings
01.2024 - 06.2024
Operations Committee Secretariat
CBS China Bank Savings
09.2023 - Current
Business Process Analyst
CBS China Bank Savings
09.2023 - 01.2024
English Instructor - Communication Arts
Makati Science Technological Institute of the Philippines
09.2022 - 12.2022
Systems Analyst
CBS China Bank Savings
08.2022 - 09.2023
Quality Analyst
AFDigital
05.2019 - 06.2019
Salesforce Administrator
AFDigital
04.2019 - 05.2019
Technical Support Specialist
inspiro
07.2018 - 07.2022
Customer Service Associate
inspiro
07.2018 - 10.2018
Bachelor of Science - Information System
Makati Science Technological Institute of the Phil