Kimberly Cajipe
Quezon City
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Advisor I, Technical Support
Concentrix
04.2024 - Current
- Assisted customers via inbound/outbound calls and chat support regarding printer issues (e.g., paper jams, image quality).
- Configure scan to smtp, scan to smb and scan features.
- Created tickets for engineer appointments and coordinated with back-office support for escalations or additional concerns.
Customer Service Representative II
Teletech
05.2023 - 04.2024
- Handled inbound/outbound calls to assist customers in analyzing their bills and modifying account details.
- Provided information on new updates, promotions, and available deals.
- Conducted basic troubleshooting steps for technical issues reported by customers.
Business Process Associate I
Manulife
04.2022 - 04.2023
- Reviewed documentation to create comprehensive retirement plans for clients.
- Followed up via email for any missing information required for processing.
- Processed indexing to ensure accurate distribution of documents to designated processors.
- Managed new enrollments and fund investment setups efficiently.
Technical Support Representative II
VXI Global Holding
05.2019 - 07.2021
- Managed inbound/outbound calls to diagnose and resolve connection issues related to internet, television, and home phone services.
- Reviewed work orders to track progress made by Tier I support.
- Coordinated dispatch for on-site technicians as needed.
- Analyzed escalation tickets to provide optimal resolutions for complex issues.
- Assisted customers with billing disputes and inquiries.
Education
Bachelor of Secondary Education - Mathematics
ST. CLARE COLLEGE
Caloocan City, Metro Manila, Philippines01.2019
Skills
- Communication
- Active Listening
- Empathy
- Problem-solving
- Critical thinking
- Dedication
- Time management
- Stress management
- Digital awareness
- Decision-making
- Emotional intelligence
- Risk assessment
Timeline
Advisor I, Technical Support
Concentrix
04.2024 - Current
Customer Service Representative II
Teletech
05.2023 - 04.2024
Business Process Associate I
Manulife
04.2022 - 04.2023
Technical Support Representative II
VXI Global Holding
05.2019 - 07.2021
Bachelor of Secondary Education - Mathematics
ST. CLARE COLLEGE
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