Kimberly Bautista
Mandaluyong City
Summary
Experienced in managing day-to-day store operations, including cash handling processes and inventory oversight. Successfully prepared comprehensive reports summarizing sales activities and customer feedback, facilitating informed decision-making. Developed staff through coaching and performance evaluations, enhancing team capabilities in customer service and engagement. Maintained high levels of customer satisfaction by addressing complaints promptly and effectively, demonstrating strong problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Philippine Seven Corporation
Mandaluyong City
04.2024 - 04.2025
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Coached and developed store associates through formal and informal interactions.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Sales Area Maintainance
Yearnings Outsourcing Cooperative
Pasig City
01.2019 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
Education
Bachelor of Science - Agriculture
DEBESMSCAT
Cabitan Manda03-2017
Skills
- Cash handling
- Inventory management
- Sales reporting
- Customer service
- Time management
- Problem solving
- Customer service and engagement
- POS systems operations
- Cash auditing
- Workforce management
Timeline
Assistant Store Manager
Philippine Seven Corporation
04.2024 - 04.2025
Sales Area Maintainance
Yearnings Outsourcing Cooperative
01.2019 - 03.2024
Bachelor of Science - Agriculture
DEBESMSCAT
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