Kim Laniba
Carmen, Bohol,ISA
Summary
Dynamic Food and Beverage Supervisor with a proven track record at Panglao Bay Premiere Parks and Resorts. Expert in allergen awareness and staff leadership, enhancing team productivity through effective training. Committed to delivering exceptional customer service, fostering loyalty, and ensuring seamless banquet operations for memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Panglao Bay Premiere Parks and Resorts - North Zen Villas
Panglao, Bohol, Philippines
08.2023 - Current
- Assisted in inventory management to ensure stock levels met operational needs.
- Supported team in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to coordinate timely meal service and delivery.
- Engaged with customers to provide exceptional dining experiences and address inquiries.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Monitored food inventory and supplies to prevent waste.
Food and Beverage Service Associate
Oceanica Resort Panglao
Panglao, Bohol, Philippines
06.2022 - 08.2023
- Assisted customers with inquiries and provided product information to enhance service experience.
- Maintained cleanliness and organization of dining areas and service stations.
- Provided attentive and friendly service to ensure guest satisfaction
- Supported senior staff during events and peak service hours.
Food and Beverage Associate/Cashier
South Farm - Uma Cafe
Panglao, Bohol, Philippines
12.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Maintained clean and organized checkout areas to enhance customer experience.
Food and Beverage Service Associate
North Zen Villas
Panglao, Bohol, Philippines
06.2019 - 03.2020
- Developed strong relationships with customers, contributing to increased loyalty and repeat business.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
On the Job Trainee
Marcela Farms Bakeshop Commissary
Tagbilaran, Bohol, Philippines
06.2018 - 01.2019
- Operated baking machinery to produce high-quality baked goods efficiently.
- Followed safety protocols and sanitation guidelines to maintain a clean work environment.
- Collaborated with team members to streamline production workflows and enhance productivity.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science - Industrial Technology - Major in Food Technology
Bohol Island State University
Bilar, Bohol, Philippines03-2019
Skills
- Allergen awareness
- Scheduling staff
- Banquet operations
- Staff leadership
- Customer service
- Critical thinking
- Multitasking
Timeline
Food and Beverage Supervisor
Panglao Bay Premiere Parks and Resorts - North Zen Villas
08.2023 - Current
Food and Beverage Service Associate
Oceanica Resort Panglao
06.2022 - 08.2023
Food and Beverage Associate/Cashier
South Farm - Uma Cafe
12.2021 - 06.2022
Food and Beverage Service Associate
North Zen Villas
06.2019 - 03.2020
On the Job Trainee
Marcela Farms Bakeshop Commissary
06.2018 - 01.2019
Bachelor of Science - Industrial Technology - Major in Food Technology
Bohol Island State University