Kim Joshua C. Cau
Customer Service Expert
Tarlac City
Summary
Experienced professional in customer service dedicated to delivering exceptional experiences to all individuals. Emphasizes knowledge sharing and continuous learning to contribute to a collaborative work environment. Driven by an innovative spirit and genuine passion for service, committed to exceeding customer needs. Expertise in coffee and its intricacies enables identification and resolution of any operational gaps for seamless operations and customer satisfaction.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Starbucks Coffee Master
Royal Caribbean International
11.2022 - Current
- Spearheaded the development of an in-house barista training program, elevating overall team performance and increasing operational efficiency within the café setting.
- Boosted sales with engaging product presentations and upselling techniques tailored to individual customer preferences.
- Mentored new staff members on proper brewing techniques, quality control measures, and exceptional customer service standards.
- Promoted new products through engaging storytelling that highlighted the distinct qualities of each offering.
T-Mobile Customer Service Expert
Sutherland
05.2022 - 10.2022
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Coordinated cross-departmental efforts to resolve escalated issues, ensuring client satisfaction at every level of interaction.
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
Shift Leader
STARBUCKS COFFEE
04.2018 - 04.2021
- Company Overview: Excellent in creating the best customer service experience
- Able to learn and share knowledge with others
- Innovative Spirit and Passion for Service
- Knowledgeable about coffee
- Can Identify and Solve the gaps at the moment
- Excellent in creating the best customer service experience
- Able to learn and share knowledge with others
- Innovative Spirit and Passion for Service
- Knowledgeable about coffee
- Can Identify and Solve the gaps at the moment
Service Crew
Jollibee
05.2016 - 12.2016
Service Crew
Mcdonalds
04.2015 - 05.2016
Education
Bachelor of Arts - Social Sciences Major in Communication
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines 06.2013 - 8 2019
Skills
- Strong Customer Relations
- Customer Service Expertise
- Professional Coffee Preparation Skills
- Coaching and mentoring
- Customer Engagement Expertise
Websites
Personal Information
- Place of Birth: Quezon City Ave.
- Date of Birth: 12/18/96
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Awards
- Barista of the year-2019
- Speed and accuracy awardee of the quarter-2020
- Certified Coffee Master-2021
- Certified Pour Over Cone Brewer-2021
- Certified Shift Leader-2022
Certification
Barista Trainer
Timeline
Starbucks Coffee Master
Royal Caribbean International
11.2022 - Current
T-Mobile Customer Service Expert
Sutherland
05.2022 - 10.2022
Shift Leader
STARBUCKS COFFEE
04.2018 - 04.2021
Service Crew
Jollibee
05.2016 - 12.2016
Service Crew
Mcdonalds
04.2015 - 05.2016
Bachelor of Arts - Social Sciences Major in Communication
Tarlac State University
06.2013 - 8 2019
Barista Trainer
Coffee Master
Shift Leader
Crowd Management
Fire Prevention
Maritime Basic Training
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