KIM G. LAMADORA
HR Service Delivery Analyst
Talisay
Summary
Seeking for a challenging career with a progressive organization that provides an opportunity to capitalize my technical knowledge & skills in the fields of Engineering and Project Management. To bring out and harness the best of my potentials for the glory of God and for the benefit of my employer, the community and myself in preparations for the future advancement to the top management.
A dependable and systematic being who can work with less supervision in a competitive environment. A person who can work individually as well as in a group.
Experienced with managing service delivery processes to ensure optimal performance and client satisfaction. Utilizes analytical skills to identify and resolve service-related issues effectively. Track record of enhancing team collaboration and driving continuous improvement in service operations.
Knowledgeable [Desired Position] with solid background in service delivery and process improvement. Proven track record of ensuring seamless service operations and resolving complex issues efficiently. Demonstrated ability to enhance customer satisfaction and optimize team performance through strong analytical and communication skills.
Service delivery professional with high standards and strong results orientation. Proven track record in optimizing service processes and enhancing client satisfaction. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability, effective communication, and strategic approach to achieving objectives.
Overview
14
14
years of professional experience
Work History
HR Service Delivery Analyst
Accenture, Inc.
07.2020 - Current
- Provide good employee and client experience through ticket handling and call management for any HR related inquiries.
- Adapt, communicate, and implement the strategic direction of all operations to ensure adherence to policies and processes.
- Resolve any HRS ECS related issues and risks and escalates issues to direct lead as necessary for immediate resolutions.
- Provide feedback and input for improvement of all programs, processes, and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
- Work with HRSS Leads, Process owners, key stakeholders to improve the end-to-end HR delivery processes.
- Subject Matter Expert (SME) and Assistant Pod Lead.
- Summary of Job Duties and Responsibilities:
Data Analyst
Accenture, Inc.
04.2014 - 07.2020
- Process claims from the members of the health insurance specifically from Colorado and Nevada members.
- Summary of Job Duties and Responsibilities:
Operations and Administrative Manager
Cebuano Tours
01.2012 - 01.2014
- Manages day to day operations of the business and supervise around 10-15 employees
- Assigned to communicate with VIP clients and companies for existing and future collaborations.
- Summary of Job Duties and Responsibilities:
Marketing Associate (On-the-Job-Trainee)
University of San Carlos Montessori
12.2011 - 02.2012
Education
Bachelor of Science in Business Administration - Marketing Management
University of San Carlos Main Campus
Cebu City01.2012
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University of Southern Philippines
Cebu City01.2006
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University of Southern Philippines
Cebu City01.2002
Skills
Dedicated and hard working individual
References
- Maritoni, Ponce, Nurse, 0926 - 731 – 8239, Cebu City Medical Center, Cebu City
- Sherwin Diones, Apoleriano, HR Senior Manager, 0917 - 620 – 6479, Accenture Inc.
- Greg, Yap, Barangay Captain, 0928 - 525 – 0800, 0923 - 890 - 0062, Barangay Banilad, Mandaue City, Cebu, Mandaue City
REWARDS AND RECOGNITION
Driving Success Award (HR Service Delivery Associate, Accenture Inc.) – December 2022, Customer Satisfaction Award (HR Service Delivery Associate, Accenture Inc.)- December 2022, FY 2022 GEM Awardee – Going the Extra Mile (HR Service Delivery Associate, Accenture Inc.)- December 2022, Consistent CSAT Awardee – Customer Satisfaction for FY 2022 and FY 2023 (HR Service Delivery Associate, Accenture Inc.)
Affiliations
- Board of Directors MANCRA Subdivision, Mandaue City, Cebu April 2023 – up to Present
- 1st dan Blackbelt Shotokan Karatedo Organization
Timeline
HR Service Delivery Analyst
Accenture, Inc.
07.2020 - Current
Data Analyst
Accenture, Inc.
04.2014 - 07.2020
Operations and Administrative Manager
Cebuano Tours
01.2012 - 01.2014
Marketing Associate (On-the-Job-Trainee)
University of San Carlos Montessori
12.2011 - 02.2012
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University of Southern Philippines
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University of Southern Philippines
Bachelor of Science in Business Administration - Marketing Management
University of San Carlos Main Campus