Kim Costibolo
Quezon City,Philippines
Summary
Qualified IT Help Desk Support with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
8
8
years of professional experience
Work History
Data Analyst
Accenture
Manila
03.2019 - Current
- Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
- Prepared detailed reports summarising findings from data analyses, highlighting key recommendations for strategic planning.
- Analysed large datasets to identify trends, anomalies, and opportunities for business improvements.
- Engaged with clients to understand their data analysis needs and delivered customised solutions.
- Conducted regular data audits to ensure accuracy and compliance with regulatory standards.
- Monitored data security protocols to protect sensitive information from unauthorised access.
IT Help Desk Agent
San Sebastian Recoletos
Manila
06.2018 - 03.2019
- Used support tickets to track and speed up incidents.
- Installed new hardware and software to meet system specifications and user needs.
- Conducted tactical troubleshooting to identify faults.
- Created and maintained detailed documentation of technical procedures, user guides, and troubleshooting steps to enhance knowledge sharing.
- Updated software for new functionality and improved security.
- Monitored computer system performance and intervened in identified problems.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Provided comprehensive support for hardware, software, and network problems, significantly reducing resolution times and boosting productivity.
Education
Bachelor of Science -
University of the East - Manila
Manila2018
Skills
- Data analysis
- Data visualization
- Data cleaning
- Excel functions
- Technical documentation
- Problem solving
- Analytical thinking
- Data security
- Data analytics
- Hardware, software and application installation
- Desktop upgrades
- Cabling and wiring
- Desktop support
- Technical troubleshooting
- Technical troubleshooting approach
Timeline
Data Analyst
Accenture
03.2019 - Current
IT Help Desk Agent
San Sebastian Recoletos
06.2018 - 03.2019
Bachelor of Science -
University of the East - Manila