KIM CALPE REANTASO
Taguig City
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills while making a significant contribution to the success of the company.
Overview
13
13
years of professional experience
Work History
NTT Data Inside Sales Representative
NTT
02.2023 - Current
WFM Real-time Analyst
Concentrix CVG
10.2023 - 12.2023
Client Service Representative I
ADP Philippines Inc
06.2022 - 09.2022
WFM Real-time Analyst
Telus International Philippines
10.2016 - 04.2022
Admin officer
PTJ Medical Clinic
08.2015 - 09.2016
On the Job Training
Albay Provincial Office
04.2013 - 05.2013
- National Food Authority
- Commission on Audit
Education
Production of High Quality Inbreed Rice and Seed Certification and Farm Mechanization
TESDA
Balangibang Polangui Albay10.2021
Bachelor of Science - Computer Science
Bicol University Polangui Campus
Polangui, Albay01.2014
High School - undefined
Polangui General Comprehensive High School
Polangui, Albay01.2010
Elementary School - undefined
Polangui South Central Elementary School
Polangui, Albay01.2006
Skills
- Able to manage multiple priorities, tight deadlines, and heavy workloads in fast-paced environments
- Strong written and verbal communication skills for clear team collaboration
- Detail-oriented and accurate in completing tasks with consistency and quality
- Proficient in Google Workspace and Microsoft Office Suite
- Basic knowledge of SQL for data queries and programming basics
- Skilled in workforce management tasks such as agent scheduling, real-time monitoring, and forecasting, with little understanding of capacity planning to ensure proper staffing and meet service goals
- WFM TOOLS USED:
- NICE IEX – Schedule adjustments
- CALABRIO – Forecasting, scheduling, intraday adjustments, adherence monitoring, reporting, and shift optimization
- PURECLOUD GENESYS – Monitoring queues, routing contacts, tracking agent performance, and activity
- ZENDESK – Basic queue and activity monitoring
- ICESCAPE – Monitoring agent adherence, skilling, and real‑time status/activity
- ORACLE – Chat queue monitoring and report generation
Accomplishments
- November 2010-2013 Balangibang, Polangui, Albay
- February 26, 2014 Bicol University Polangui Campus
References
- Jacqueline, Macalalag, WFM Team Leader, 09971611848, Concentrix CVG Philippines Inc, Makati City
- Rosario, Bailane, WFM Real-time Analyst, 09182713958, Telus International Philippines, Makati City
- Alex, Cloar, Shift Operation Manager, 09770484849, Telus International Philippines, Makati City
- Cherrie Lyn, Borres, WFM Real-time Analyst, 09379131566, Telus International Philippines, Makati City
Timeline
WFM Real-time Analyst
Concentrix CVG
10.2023 - 12.2023
NTT Data Inside Sales Representative
NTT
02.2023 - Current
Client Service Representative I
ADP Philippines Inc
06.2022 - 09.2022
WFM Real-time Analyst
Telus International Philippines
10.2016 - 04.2022
Admin officer
PTJ Medical Clinic
08.2015 - 09.2016
On the Job Training
Albay Provincial Office
04.2013 - 05.2013
Bachelor of Science - Computer Science
Bicol University Polangui Campus
High School - undefined
Polangui General Comprehensive High School
Elementary School - undefined
Polangui South Central Elementary School
Production of High Quality Inbreed Rice and Seed Certification and Farm Mechanization
TESDA