KIM ARVIN SEPE
Tagbilaran City,Bohol
Summary
Customer Service Representative with over 3 years of experience in the BPO industry supporting healthcare and financial accounts. Experienced in coordinating transportation reservations for medical appointments under insurance coverage and assisting customers with cryptocurrency account inquiries, billing issues, and account troubleshooting. Known for strong communication, problem-solving ability, and delivering efficient and professional customer service. Additional background in hospitality front office operations, retail sales, and warehouse inventory support.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ibex Philippines
07.2022 - 02.2026
- Handled inbound customer support for healthcare and financial service accounts.
- Coordinated transportation reservations for patients attending medical appointments under insurance coverage.
- Assisted customers with cryptocurrency account inquiries, billing concerns, and account access issues.
- Resolved customer concerns while maintaining high quality service and professionalism.
- Followed company policies and quality assurance standards to ensure customer satisfaction.
Front Office Associate
Bohol Casa Niño Hotel and Resort
01.2018 - 01.2020
- Managed guest check-in and check-out processes.
- Handled reservations, guest inquiries, and service requests.
- Maintained front desk records and ensured excellent guest experience.
Warehouse Clerk
ADCE Builders Development Corp.
05.2017 - 07.2018
- Monitored inventory and recorded incoming and outgoing materials.
- Organized warehouse stock and maintained accurate records.
- Assisted with proper storage and handling of construction materials.
Retail Sales Clerk
SM City Cebu
07.2014 - 10.2014
- Assisted customers with purchases and product inquiries.
- Maintained organized merchandise displays.
- Delivered friendly and efficient customer service.
Education
Bachelor Of Science - Computer Science
Bohol Island State University
2012.06 - 2016.03
Skills
- Customer Service & Client Support
- Call Handling & Issue Resolution
- Healthcare Transportation Reservation Support
- Cryptocurrency / Financial Account Assistance
- Billing & Account Troubleshooting
- Front Desk & Guest Relations
- Inventory & Warehouse Coordination
- Communication & Problem Solving
- Basic Computer & Office Applications
References
Available upon request
Timeline
Customer Service Representative
Ibex Philippines
07.2022 - 02.2026
Front Office Associate
Bohol Casa Niño Hotel and Resort
01.2018 - 01.2020
Warehouse Clerk
ADCE Builders Development Corp.
05.2017 - 07.2018
Retail Sales Clerk
SM City Cebu
07.2014 - 10.2014
Bachelor Of Science - Computer Science
Bohol Island State University
2012.06 - 2016.03