Kierstine Nichole Y. Ebina
Lapu-Lapu City
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
12
12
years of professional experience
Work History
Barista
Rustan Coffee Corporation
08.2022 - Current
- Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
- Supporting your fellow partners during periods of high volume to keep the store operating
- Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
- Supporting in creating the third place environment during each shift
- Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
- Maintaining a clean and organized workspace for your customers and partners
- Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Service Crew
Banh Mi Kitchen
09.2021 - 01.2022
- Responsible for presenting menus to patrons, takes orders and answers questions on meal items, makes recommendations and serves food/beverages to customers, prepares the bill that itemizes total meal costs and sales taxes and performs cashiering duties
Kitchen Staff Trainee
Scape Skydeck
06.2019 - 08.2019
- Provides assistance with the preparation of food, and is responsible for maintaining the cleanliness of dishes, work stations, and food storage facilities
Food and Beverage Trainee (Waitress, Food runner, breakfast attendant)
Hyatt House Naples
04.2016 - 03.2017
- Greet patrons, present menus, inform of any specials, make recommendations and answer questions regarding food and beverage items
- Take food and beverage orders and relay to kitchen and bar staff in a timely fashion
- Maintaining cleanliness of the whole area and assisting guest request
- Ensure that the dining room area is properly set, cleared and re-set throughout the entire shift
Spa Attendant
Crimson Resort and Spa
08.2015 - 01.2016
- Responsible for maintaining the premises clean, replenishing stocks, controlling inventories and straightening up rooms after each treatment
Food and Beverage Service Trainee
EGI Resort and Hotel
11.2012 - 02.2013
- Giving high quality services to our guests
- Welcoming them with a smile and ensures that they are comfortable and are well assisted during their stay
Education
Diploma - International Culinary Arts
The Academy for International Culinary Arts
02.2019
Bachelor of Science - Hotel and Restaurant Management
University of Cebu Lapu-Lapu and Mandaue
03.2015
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
Personal Information
Date of Birth: September 13, 1994
Languages
English
Filipino
Cebuano
References
Mr. Leonides Villacrusis
Philippine Air Force
Matumbo, Pusok, Lapu-Lapu City
09393671868
Engr. Reynaldo B. Doble, LPT
Teacher III
Pusok National High School - SHS
09615774660
Timeline
Barista
Rustan Coffee Corporation
08.2022 - Current
Service Crew
Banh Mi Kitchen
09.2021 - 01.2022
Kitchen Staff Trainee
Scape Skydeck
06.2019 - 08.2019
Food and Beverage Trainee (Waitress, Food runner, breakfast attendant)
Hyatt House Naples
04.2016 - 03.2017
Spa Attendant
Crimson Resort and Spa
08.2015 - 01.2016
Food and Beverage Service Trainee
EGI Resort and Hotel
11.2012 - 02.2013
Bachelor of Science - Hotel and Restaurant Management
University of Cebu Lapu-Lapu and Mandaue
Diploma - International Culinary Arts
The Academy for International Culinary Arts
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