Kieril Mitch Belleza
Cebu City,Philippines
Summary
Highly Motivated Employee with a desire to take on new challenges. Strong Work ethics, adaptability and interpersonal skills. A dept at work at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Concentrix
Cebu City
06.2025 - 03.2026
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Maintained detailed product knowledge to competently and expertly advise customers.
CAD Designer
ivsatech inc.
Sucat, Paranaque City
01.2024 - 06.2024
- Reviewed and updated existing CAD files, ensuring they met current project requirements and standards.
- Managed updates and maintenance for AutoCAD software, ensuring optimal performance and reliability.
- Managed project timelines and coordinated with project managers to deliver CAD designs within specified deadlines.
- Adjusted engineering designs to meet customer needs.
- Optimised workspace by organising digital files and CAD libraries, improving efficiency and accessibility for the design team.
- Read and understood hand sketches to make detailed drawings.
- Used CAD software to develop dynamic 2D and 3D designs, improving quality, level and productivity.
Logistics Associate (working student )
Corenet
Pasig City
11.2020 - 04.2022
- Oversaw the scheduling and routing of deliveries, optimising routes for cost-effectiveness and timely delivery.
- Analysed logistics performance data, identifying trends and recommending improvements to senior management.
- Coordinated with suppliers and customers to manage timely, accurate order shipments.
- Collaborated with cross-functional teams to resolve supply chain disruptions, minimising delays and safeguarding service levels.
- Monitored changes in regulations affecting logistics, ensuring compliance and avoiding potential penalties or disruptions.
Education
Bachelor of Science - Civil Engineering
Cebu Institute Technology University
Cebi CIty2022
Diploma of Higher Education - Science Technology Engineering and Mathematics
University of Cebu
Cebu City01-2022
Skills
- CAD software mastery
- Customer relationship management
- Project management
- Time management
- Customer service excellence
- Data analysis
- Problem solving
- Sales strategies
- Communication skills
- Relationship building
- Customer relations
Timeline
Call Center Agent
Concentrix
06.2025 - 03.2026
CAD Designer
ivsatech inc.
01.2024 - 06.2024
Logistics Associate (working student )
Corenet
11.2020 - 04.2022
Bachelor of Science - Civil Engineering
Cebu Institute Technology University
Diploma of Higher Education - Science Technology Engineering and Mathematics
University of Cebu