Khyssa Paltep
Entry-level Professional
Bolinao
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Server's Assistant/Hostess
Coast The Ritz-Carlton Amelia Island Florida, USA
Amelia Island, Florida
02.2022 - 02.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales significantly by upselling higher-end products to customers.
Front Office Attendant/Server/ Housekeeping
Villa Silvina Hotel and Restaurant
Baguio City, Province Of Benguet, Philippines
07.2022 - 08.2022
- Demonstrated excellent problem-solving skills when addressing unexpected situations such as overbookings or reservation errors.
- Assisted guests in making reservations, providing detailed information about rooms, rates, and amenities.
- Ensured security measures were followed by verifying identification documents when necessary during checkins.
- Processed check-ins and check-outs smoothly, ensuring guest satisfaction with their accommodations.
- Conducted regular inventory audits of supplies to maintain appropriate stock levels in the front office area.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal cleanliness.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored guest feedback closely to identify areas for improvement and implement necessary changes in front office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced client satisfaction by providing exceptional housekeeping and organizational services.
Education
Bachelor of Science - Tourism Management
University of Baguio
Baguio City, Province Of Benguet, Philippines 04.2019 - 04.2024
Senior High School - General Academic Strand
Bolinao School of Fisheries
Bolinao, Pangasinan 04.2001 - 04.2019
Junior High School -
Bolinao Integrated School
Bolinao, Province Of Pangasinan, Philippines 04.2001 -
Skills
Communication
Time management
Teamwork
Hospitality
Cleaning
Sociability
Guest Engagement
Strong Work Ethic
Hospitality service expertise
Table Setting
Exceptional customer service
Table Bussing
Languages
English
Filipino
References
Carilyn Powers, Restaurant Manager at The Ritz-carlton Amelia Island, 850-559-8401, carilyn.powers@ritzcarlton.com
Accomplishments
- Nominated as a five star Employee (November 09, 2023) for being dedicated and committed as server's assistant.
Certification
Certified [Five Star Nominee], [Ritz Carlton Hotel Company]
Interests
Motorcycle
Sports
Travel
Cooking
Video games
Timeline
Certified [Five Star Nominee], [Ritz Carlton Hotel Company]
11-2023
[National Certificate II] [Introduction to Food and Beverage Services TESDA Online Program]
08-2022
Front Office Attendant/Server/ Housekeeping
Villa Silvina Hotel and Restaurant
07.2022 - 08.2022
Server's Assistant/Hostess
Coast The Ritz-Carlton Amelia Island Florida, USA
02.2022 - 02.2023
[National certificate II, [Introduction to Front Office Services TESDA Online Program]
11-2021
[National certificate II, [Providing Front Office Services TESDA Online Program]
09-2021
Bachelor of Science - Tourism Management
University of Baguio
04.2019 - 04.2024
Senior High School - General Academic Strand
Bolinao School of Fisheries
04.2001 - 04.2019
Junior High School -
Bolinao Integrated School
04.2001 -