Khyle Gacutan

Pasig, Metro Manila

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

years of professional experience

Work History

Customer Service Representative

Sutherland Global Services

12.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Increased efficiency and team productivity by promoting operational best practices.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Bachelor of Science -

Jose Rizal University

Mandaluyong City, Metro Manila, Philippines

La Immaculada Concepcion School

Pasig, Metro Manila, Philippines

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution

Computer proficiency
Conflict resolution
Complaint handling
Product knowledge

Timeline