Khristelle Joy De Silva
Santa Rosa, Province Of Laguna
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Development Executive
VG Supply Chain Inc.
08.2023 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Assistant Operations Manager
RVL Movers Corporation
10.2017 - 01.2023
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Education
Bachelor of Science - Service Engineering And Engineering Management
Mapua University
Manila, Metro Manila, Philippines07-2017
Skills
- Sales and marketing
- Team leadership
- Customer service
- Decision-making
- Business development and planning
- Project management
Accomplishments
Establish KPI index for different departments of the Company (Main focus Operation Department)
October 2017 – December 2018
Awarded Project Prime under Toyota Motor Philippines (Inter-island Logistics Project)
January 2019 – April 2019
Assigned Project Engineer for the Inter-island Project (Project Prime)
(13 sites – Palawan, Tacloban, Cebu, Tagbilaran, Dumaguete, Iloilo, Roxas & Aklan, Bacolod, Cagayan De Oro & Iligan & Valencia, Butuan, Davao, General Santos & Zamboanga)
April 2019 – January 2020
Assigned Project Engineer for Union & Peak Motors Auto Detailing & Yard Management Project
Union & Peak Motors (Mitsubishi Sta Rosa) January 2020
Certification
Certified Data Analyst
Date of Certification: November 2020 (for project completion)
Certified Lean Six Sigma Yellow Belt
Date of Certification: March 2019 AskLex PH Academy
Civil Service Examination – Professional
Date of Examination: August 2019
Test of English for International Communication – TOEIC
Date of Examination: March 2017 Rating: 800 points
Timeline
Business Development Executive
VG Supply Chain Inc.
08.2023 - Current
Assistant Operations Manager
RVL Movers Corporation
10.2017 - 01.2023
Certified Data Analyst
Date of Certification: November 2020 (for project completion)
Certified Lean Six Sigma Yellow Belt
Date of Certification: March 2019 AskLex PH Academy
Civil Service Examination – Professional
Date of Examination: August 2019
Test of English for International Communication – TOEIC
Date of Examination: March 2017 Rating: 800 points
Bachelor of Science - Service Engineering And Engineering Management
Mapua University
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