KHRENLY ALPECHE
TECHNICAL COACH
Biñan City
Summary
Detail-oriented technical support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
1
1
year of professional experience
Work History
Technical Coach
ASURION TECHLOG CENTER NUVALI
02.2023 - Current
- As a tech coach, we assist the customers technical issues in a timely manner and addressing the emotions as well
- I am maximizing our tools and my skills to provide the resolution right away to address all of the customers concern which leads to customers` satisfaction
- Satisfied customers follow the rest of my goals
- We provide recommendations to customers that can provide savings to our customers.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Advance Technical Support
CONCENTRIX Alabang
2 2022 - 2 2023
- My job as advance technical support was to assist the customers who are having a problem with their cellular services, phones and to assist with their account or inquiries
- My problem-solving skills helps me a lot to provide a resolution in a timely manner and how to address the customer's emotion at the same time and focusing on the things I can do to help them.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Home Economics
Biñan City Senior High School - Sto. Tomas Campus
01.2019 - 1 2021
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Bulusan National High School
01.2017 - 1 2019
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South City Home Academy
01.2016 - 1 2017
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Bulusan National High School
01.2015 - 1 2016
Skills
Oral and Written Communication Skills
Leadership
Teamwork
Literacy Writing
Problem-solving Skills
Reporting
Reading Comprehension
Computer Literacy
Customer Support
Customer Relations
References
- Beverly Canama, 0963811967
CUSTOMER SERVICE REPSENTATIVE
- John Mark Gubagaras, 09770570514
TRAINING SUPERVISOR
- Michaela Ruado, 09159264132
TECHNICAL COACH
Timeline
Technical Coach
ASURION TECHLOG CENTER NUVALI
02.2023 - Current
Home Economics
Biñan City Senior High School - Sto. Tomas Campus
01.2019 - 1 2021
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Bulusan National High School
01.2017 - 1 2019
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South City Home Academy
01.2016 - 1 2017
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Bulusan National High School
01.2015 - 1 2016
Advance Technical Support
CONCENTRIX Alabang
2 2022 - 2 2023